Privacy statement

The citizensinformation.ie website is maintained by the Citizens Information Board, a statutory agency based at George’s Quay House, Townsend Street, Dublin 2.

We provide or support the provision of information, advice, money advice and advocacy services. We fund a range of organisations, including Citizens Information Services, Money Advice and Budgeting Services, the Citizens Information Phone Service, the National Advocacy Service for People with Disabilities and the Sign Language Interpreting Service.

This statement relates only to our privacy practices in connection with this website. You can find out more about data protection in the Citizens Information Board, and in the companies we fund, in the Data Protection Notices on citizensinformationboard.ie.

Please note that this statement is currently under review and a new version will be published shortly.

Collection and use of personal information

When you visit citizensinformation.ie, a range of information is automatically collected, including:

  • IP address – this is the identifying address for your computer in Internet Protocol (IP) code, for example, 137.191.332.82
  • Web browser version
  • Pages visited and the time of those visits
  • Operating system
  • Device or device type
  • Search terms used
  • The previous website address from which you reached us, including any search terms used
  • External website addresses which are reached by clicking links on citizensinformation.ie

What we use the information for

The information is used for statistical and reporting purposes and to improve the website.

Third-party services on citizensinformation.ie

The citizensinformation.ie website uses Google Custom Search, Google Maps, Google Analytics and Google Tag Manager.

When you search on citizensinformation.ie, your search query is sent to Google and the search results are generated by Google. In generating the search results, Google may gather information such as your IP address, web browser version, operating system and similar.

When you look for a Citizens Information Centre on centres.citizensinformation.ie, many of the pages include a map generated by Google. As with the search function, Google may gather information in rendering the map, including your IP address, web browser version, operating system and similar.

This website uses Google Analytics to collect information about how visitors to citizensinformation.ie use the website. We have set up the Google Analytics service so that Google will not retain your full IP address and does not have permission to share data collected. There is more information on Google Analytics in the 'Cookies' section below.

We use Google Tag Manager to customise some of the data that is sent to Google Analytics. We use Google Tag Manager to track how far users scroll down a page. We do this to see whether the content is meeting user needs.

Google may store data on servers outside the European Union or European Economic Area. Google is certified under Privacy Shield.

You can find Google's Privacy Policy at https://policies.google.com/privacy.

National callback service during COVID-19 restrictions

During the COVID-19 restrictions, the eight Citizens Information Service and the Citizens Information Phone Service are working together to deliver a single, national callback service.

If you provide your contact details through the Request a callback page, your contact details and some details of your query may be viewed by information officers from any of these companies.

You can find a sample data protection notice for the Citizens Information Services on the citizensinformationboard.ie website.

You can also find the data protection notice for the Citizens Information Phone Service on the citizensinformationboard.ie website.

Citizens Information Phone Service

Calls made to the 0761 07 4000 telephone number are answered by the Citizens Information Phone Service (CIPS), a company funded and supported by the Citizens Information Board. You can find details of the privacy practices in CIPS on the citizensinformationboard.ie website.

Cookies

Citizensinformation, uses cookies that are necessary to make the website work. You can also choose to set optional cookies. These cookies help us improve the use and functionality of the website and understand how visitors use the website.You can change your cookie preferences at any time by clicking the 'My Cookie Preferences' link in the footer of every page on this website. Read more in our Cookie notice.

Further information or to make a request

If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:

Citizens Information Board
Ground Floor
George's Quay House
43 Townsend St
Dublin 2
Telephone: +353 761 07 9000
Fax: +353 1 6059099

Glossary of technical terms used

Web browser

The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Safari and Opera.

IP address

The identifying details for your computer (or your internet company’s computer), expressed in internet protocol code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Page edited: 2 October 2020