Agencies providing services for homeless people

Introduction

This document lists a number of agencies and organisations that provide services to people who are homeless or at risk of homelessness. While they are listed under the main type of service provided, many of these bodies provide multiple supports to homeless people, including advice and information on other options available to them.

A growing number of people are either homeless or at risk of losing their homes. Most of them are in the cities. There are dedicated services for homeless people in Dublin and Cork.

Accommodation

If you find yourself homeless or you think you may lose your home, you should generally contact your local authority to access accommodation. In Dublin and Cork, contact the specialist services listed below. Outside of Dublin and Cork, contact your local Community Welfare office.

The Housing First Service provides street outreach to people who are sleeping rough and helps them to access emergency accommodation. It also works to secure longer-term accommodation with extensive wrap-around supports for people who are sleeping rough or have been in emergency accommodation for a long time. These wrap-around supports can include health supports to help with addiction or mental health issues. The Housing First initiative was initially only available in Dublin, but in September 2018 it was announced that the initiative will be extended nationwide.

The specialist accommodation services in Dublin and Cork are:

Dublin

If you are in the Dublin region, already getting Rent Supplement and at risk of losing your home, contact the Tenancy Protection Service at 1800 454 454 from 9am-9pm Monday to Friday or email tps@threshold.ie.

For Irish citizens and UK citizens:

Dublin City Council’s Central Placement Service for homeless people is open from 10am to 12pm and from 2pm to 4pm, Monday to Friday, at: Parkgate Hall, 6-9 Conyngham Road, Dublin 8. Tel: 1800 707 707 (Helpline open: 2pm to 2am, Monday to Friday and 10am to 2am, weekends and bank holidays)

Fingal County Council’s Assessment and Placement service is available from 9:30am to 12.30pm, Monday to Friday at: Housing Department, Fingal County Council, Grove Road, Blanchardstown, Dublin 15. Tel: (01) 890 5090

Dún Laoghaire-Rathdown County Council’s Assessment and Placement service is available from 10am to 12pm and 2pm to 4pm, Monday to Friday at: Housing Department, Dún Laoghaire-Rathdown County Council, County Hall, Marine Road, Dún Laoghaire, Co. Dublin. Tel: (01) 205 4700

South Dublin County Council’s Assessment and Placement service is available from 10am to 12pm and 2pm to 4pm, Monday to Friday at: Housing Department, South Dublin County Council, County Hall, Tallaght, Dublin 24. Tel: (01) 414 9000

If you are not an Irish citizen and not a UK citizen:

Homeless Persons Unit, 77 Upper Gardiner Street, Dublin 1; 10am–11.30am, 2pm–3.30pm.Tel: (01) 673 2030

Cork

Cork City Council’s Accommodation Placement Service for homeless people is open from 10am to 12pm and from 2pm to 4pm, Monday to Friday, at: Cork City Hall, Anglesea Street, Cork. Tel: (021) 492 4248.

The guide to homeless emergency services published by Cork City Homeless Forum also lists emergency accommodation for homeless people in Cork City, as well as other services available.

If you are in Cork City and the immediate area, already getting Rent Supplement and at risk of losing your home, contact the Tenancy Protection Service at 1800 454 454 from 9am-9pm or email tps@threshold.ie.

Accessing social welfare payments

In general, you make any claims for social welfare payments such as Jobseeker’s Allowance; for illness and disability payments; for Rent Supplement and for other Supplementary Welfare Allowance payments in the normal way.

In Dublin, there are Homeless Persons Units (HPUs) to deal with claims for Supplementary Welfare Allowance (including Rent Supplement) and to help with claims for other payments. The units can also help with applications for medical cards and can provide information on other services that may be relevant to your circumstances.

Homeless Persons Units - Dublin

For Irish citizens and UK citizens:

Homeless Persons Unit for men, at Community Welfare Service, Department of Social Protection, North Cumberland Street, Dublin 1, Monday to Friday.

Phone: (01) 673 2575, Freephone: 1800 724 724.

Clinic times by appointment. Freephone 1800 724 724 to make an appointment.

Homeless Persons Unit for women and families, 77 Upper Gardiner Street, Dublin 1; 10am–11.30am, 2pm–3.30pm.Tel: (01) 673 2030.

If you are not an Irish citizen and not a UK citizen:

Homeless Persons Unit, 77 Upper Gardiner Street, Dublin 1; 10am–11.30am, 2pm–3.30pm.Tel: (01) 673 2030

Voluntary organisations

Several voluntary organisations get government funding to provide temporary and permanent accommodation for homeless people and to provide advice and assistance to them. Of these, the main ones are:

Simon Communities in Ireland: simon.ie

Focus Ireland: focusireland.ie

Crosscare: crosscare.ie

St Vincent de Paul: svp.ie

De Paul Trust: depaulireland.org

Salvation Army: salvationarmy.ie

Peter McVerry Trust: pmvtrust.ie

Novas: novas.ie

Sophia: sophia.ie

Cope: copegalway.ie

Sonas: sonashousing.ie

Cuan-Teach Mhuire: cuanmhuire.ie

Merchants Quay Ireland provides a range of services to drug users and homeless people, including the Night Café in Dublin.

Threshold and Trust also provide advice and assistance to homeless people.

Some members of the Irish Council for Social Housing (voluntary housing organisations) offer services and supports to homeless people.

Homeless migrants

You may be eligible for housing services if you are legally resident in Ireland and you have been living in the relevant local authority area for a specific length of time. If you are not eligible for long-term housing assistance you may get temporary help from an emergency homelessness service. The following two organisations provide specific advice and information:

Crosscare Refugee Service provides information, advocacy, support and referral services to refugees and asylum seekers who need help with, among other things, social welfare payments, housing – particularly for those who are homeless or at risk of homelessness.

Crosscare, 2 Sackville Place, Dublin 1. Tel: (01) 873 2844

Migrant Rights Centre Ireland (MRCI) provides information, advocacy and assistance on social welfare entitlements. The resource centre offers a frontline drop in service, and a phone and email service to assist with queries nationally.

Migrant Rights Centre Ireland, 13 Lower Dorset Street, Dublin 1. Tel: (01) 889 7570

Further information

The Dublin Region Homeless Executive, which is responsible for co-ordinating services for homeless people in Dublin, provides information on how to access homeless support services in Dublin.

The Cork City Homeless Forum has produced a guide to homeless emergency services in Cork.

For more information, you can contact your local Citizens Information Centre.

You can also see the following sources:

Page edited: 15 April 2019