Accessibility Statement

The Citizens Information Board recognises the importance of ensuring that the citizensinformation.ie website is accessible to everyone.

The Citizens Information Board is committed to making citizensinformation.ie accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 and to making our content available to the widest possible audience, including those who use assistive technologies.

Measures to support accessibility

CIB takes the following measures to ensure accessibility of citizensinformation.ie:

  • Include accessibility in our internal policies
  • Publish HTML webpages as standard, reducing the use of printed materials and PDFs as much as possible. If PDFs do need to be used, we will ensure that theyhave a high standard of accessibility.
  • We have recently engaged with an external accessibility partner, and carried out a full independent accessibility audit of citizensinformation.ie. This is to assess our conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. We are reviewing and implementing the findings of the audit. We have a continual Service Improvement plan in place with our accessibility partner, and have a roadmap in place to ensure all our other websites are audited, to achieve a high standard of accessibility.

Compliance status

Citizensinformation.ie is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. The items listed below are noted, and we have a plan in place to ensure these comply very soon:

  • The cookie banner and pop up modal window that allow you to accept or reject cookies on our website are not fully accessible. We are working to ensure that they are accessible.
  • Some tables on our website are not fully accessible. We are working to fix these and ensure they are accessible to people using screen readers.
  • Interactive Controls pose challenges for screen reader users. We have plans to improve this.
  • The maps within our Centres pages are inaccessible to keyboard users.
  • Our custom keyboard focus outline does not meet colour contrast requirements so can be difficult to see for users with low vision.
  • Our main navigation on some pages can pose challenges for users of assistive technology.
  • Some of our pages’ heading structure is not correctly conveyed to users of assistive technology.
  • Our ‘skip to main content’ links are inaccessible to keyboard users.

If any of our content is not easily accessible, please contact us directly (see the details below).

How to report accessibility issues

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us. You can email ciofeedback@ciboard.ie or call 0818 07 9000.

Contact

Digital Content Team

Ground Floor

George's Quay House

43 Townsend St

Dublin 2 D02 VK65

Telephone: 0818 07 9000

We will revise this Accessibility Statement, once improvements have been made.

Page edited: 12 November 2021