The citizensinformation.ie website is maintained by the Citizens Information Board, a statutory agency responsible for providing information, advice and advocacy services to the public in Ireland. The Citizens Information Board fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988-2003.
This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Some technical terms used in this statement are explained at the end of this page.
The citizensinformation.ie website does not collect any personal data, apart from information that you volunteer. (For example, when providing feedback or asking a question). Any information you provide in this way is used only for the purpose you provide it.
We may collect the following information from each user of this site:
Any personal information you provide will be used only for the purpose supplied. If you make a request for a form, the details supplied will be passed to the Department or Agency responsible. Queries submitted are handled by the Citizens Information Board. Your details will be deleted from the system after a set period of time. Any other information collected, is used only for analysing usage patterns, in order to guide us in improving the site.
Citizens Information will neither make attempts to identify individual visitors, nor associate the technical details listed above with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party unless obliged to disclose such information by a rule of law. The technical information will be used only by only for statistical and other administrative purposes.
You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Acts, 1988 - 2003.
Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Some cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the webpage, or a unique identification number so that the website can "remember" you on your return visit. Other cookies are deleted when you close your browser and only relate to the working of the website. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.
Most browsers allow you to turn off cookies or to customise your settings for cookies. To find out how to do this, see the 'Help' menu on your browser. Please note that if you turn off cookies or change your settings, some features of citizensinformation.ie may not work correctly.
If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to our attention at:
Citizens Information Board
George's Quay House
43 Townsend St
Telephone: +353 761 07 9000
Fax: +353 1 6059099
The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Mozilla Firefox and Opera.
The identifying details for your computer (or your internet companys computer), expressed in internet protocol code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.