The Private Residential Tenancies Board (PRTB) is an organisation set up by the Government of Ireland. Its main role is to provide a dispute resolution service for landlords and tenants. The PRTB is also responsible for tenancy registration and from September 2004 all landlords must register new tenancies with the board. In addition the PRTB will carry out research in order to provide policy advice, guidelines and information on the private rented sector in Ireland.
The Board is now working on a statutory basis, since the introduction of the Residential Tenancies Act 2004 (pdf) in July, 2004. For more comprehensive information visit the legislation section on the Department of Environment, Community and Local Government's website.
The Residential Tenancies Act 2004 deals with the regulation of the mainstream private rented housing sector. It does not apply to certain kinds of rented properties:
Part 4 of the Act does not apply to:
The Board is responsible for the registration of tenancies. Find out more about tenancy registration.
The dispute resolution process used by the PRTB is confidential, supportive and non-confrontational. Landlords, tenants or other parties directly affected (e.g. neighbours) can initiate the dispute resolution process. Landlords must be registered with the PRTB to use the dispute resolution service.
The service covers disputes about deposits, lease terms, termination of tenancies, rent arrears, market rents, complaints by neighbours, breaches of statutory obligations by either landlord or tenant and any other matters related to the tenancy. The Board can also deal with disputes about terms of a lease or other tenancy agreement that are not specified in the Act. It should not be necessary to have legal representation when taking a case to the PRTB.
The process consists of two stages:
If the parties do not wish to accept the mediator’s or adjudicator’s decision, the dispute can be appealed to the Tenancy Tribunal within 21 days. A mediated agreement or the decision of the adjudicator or the Tribunal results in a determination order from the Board. Decisions made by the Tribunal can only be appealed to the High Court on a point of law. Enforcement of determination orders is through the Circuit Court.
*Mediation means that the parties are helped to come to an agreement together.
**Adjudication means that the adjudicator makes a decision that may or may not reflect any agreement reached between the parties. The parties then decide whether they are willing to accept this decision.
Certain types of dispute have defined limited periods. The PRTB may extend these limits in exceptional circumstances.
The person who initiates the process has to pay a fee of €25. There may be a further fee if the parties progress to a hearing before a tenancy tribunal.
If you have a tenancy dispute (that has arisen since 6 December 2004), you should contact the PRTB. A dispute resolution application form, which must be completed by both landlord and tenant, and an information sheet will be sent out to you. Fill in the application form and return it to the PRTB.
The PRTB will contact you and the other party to:
PO Box 47
Tel:+353 (0) 818 30 30 37
Fax:+353 (0) 818 30 30 39
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.