Electricity Account Credit

Introduction

It was announced in Budget 2023 that domestic electricity customers will get €600 credit to help reduce electricity bills.

The credit will be paid in 3 instalments of €200. The first payment will be made from November 2022. The second electricity credit will be made from January 2023. The third will be made from March 2023.

What is the electricity account credit?

The Electricity Costs Emergency Benefit Scheme II was announced in Budget 2023. Domestic electricity customers will get €600 credit to help reduce electricity bills.

The Commission for the Regulation of Utilities (CRU) is overseeing the scheme. The CRU has detailed guidance on how the scheme will operate.

When will the credits be paid?

The payment is automatic, and you do not need to apply for it.

The €600 credit will be paid in 3 instalments of €200.

You will get:

  • The first instalment between 1 November and 31 December 2022
  • The second instalment between 1 January and 28 February 2023
  • The third instalment between 1 March and 30 April 2023

The date you get your credit depends on the date that your supplier normally sends you your bill. The credit may not appear on your first bill during these payment periods, this will depend on your individual billing cycle. Suppliers will have information on their websites with the exact dates the credit will show on customers’ bills.

You should see a ‘credit line’ on your bill in the amount of €183.49 (this is €200 excluding VAT). The total payments will be €550.47 across the 3 instalments.

It has the identifier ‘Government Electricity Credit 1, 2 or 3’ or an abbreviated version of this depending on your supplier (for example Govt. Credit). It must include “Government”, “Govt” or “Gov” and must state “1”, “2” or “3” to show which instalment you are getting.

Am I eligible for the credit?

The credit applies to all domestic electricity accounts registered with an electricity supplier in the Republic of Ireland.

You are eligible for the credit if you are registered on the effectve dates as either:

  • An urban domestic customer (classified as DG1)
  • A rural domestic customers (classified as DG2)

 The effective dates are:

  • 27 October 2022 (for first payment period)
  • 20 December 2022 (for second payment period)
  • 27 February 2022 (for third payment period)

Can I get the credit for my holiday home?

The credit applies to every domestic electricity account. This means that if you have multiple homes in Ireland with a domestic electricity account you get the credit for each account.

I use pre-pay electricity

Your supplier will contact you by text, email or on your top-up note to tell you the credit has been applied to your account.

Most pre-pay electricity meters will accept each of the €200 credits in full.

Your supplier will contact you with specific instructions on how to redeem your credits.

Hardship meters

If you have an older pre-pay meter that has a pre-pay limit, you may have to redeem each of your electricity credits over separate top-ups (vends), over the space of a few days.

To redeem your credits, you should pay €10 towards your electricity. Your credit will then be automatically added to the top-up. You should allow one day between each €10 payment.

Number of top-ups: Amount you should pay: Amount of credit automatically applied to your €10
First top-up €10 €90
Second top-up €10 €90
Third top-up €10 €20

You will need to repeat the process above for each of the 3 €200 credits.

Can I use the credit to pay my gas bill?

The credits cannot be used towards your gas bills. The scheme uses domestic electricity eligibility criteria because not every household has a gas connection. This way most households get help with their energy bills.

I am in rented accommodation

If you are a tenant in rented accommodation and you pay your landlord directly for your electricity (rather than the electricity provider), your landlord should pass the credit on to you.

If there is a dispute between you and your landlord, you should try to resolve this informally. If you cannot come to an agreement, you can contact the RTB’s free mediation service, where an independent mediator will help you reach an agreement. Or, you can apply for ‘adjudication’ with the RTB, where an independent adjudicator will look at all the evidence and make a decision about your case.

What if I switched suppliers?

If you switch electricity supplier, the supplier you were with:

  • On 27 October 2022 is responsible for giving you the first credit
  • On 20 December 2022 is responsible for giving you the second credit
  • On 27 February 2023 is responsible for giving you the third credit

A supplier can apply the credit to your closing bill or credit you back through the same method pay your bills.

If I don’t get the credit

Suppliers will have information on their websites with the exact dates the credit showed on their customers’ bills.

Contact your electricity supplier if you do not receive your credit by:

  • 31 January 20232 (first instalment)
  • 31 March 2023 (second instalment)
  • 31 May 2023 (third instalment)

You can find the contact details for your electricity supplier on your most recent bill or statement.

If there is a dispute

If you cannot resolve the issue with your supplier, you can contact the CRU’s Customer Care Team for help.

You can contact the CRU Customer Care Team on 1800 404 404 or email customercare@cru.ie.

More information

Check the CRU website for updates about the electricity account credit.

You can read detailed guidance on how the scheme will operate.

Page edited: 21 October 2022