€200 Electricity Account Credit

What is the electricity account credit?

Domestic electricity customers, including pay as you go customers, will get a one-off, exceptional payment of €200 in 2022.

The payment will be automatic, and you will not need to apply for it. The €200 credit (including VAT) will be paid between April and June 2022.

The Electricity Costs Emergency Benefit Scheme is part of the package of supports to combat the cost of living. The Commission for the Regulation of Utilities (CRU) will oversee the scheme.

Am I eligible for the credit?

The scheme applies to all domestic electricity accounts registered with an electricity supplier in the Republic of Ireland.

You will be eligible for the scheme if, on 29 March 2022, you are registered as either:

  • An urban domestic customer (classified as DG1)
  • A rural domestic customers (classified as DG2)

Can I get the credit for my holiday home?

The credit will apply to every domestic electricity account. This means that if you have multiple homes in Ireland with a domestic electricity account you will get the credit for each account.

When will I get the credit?

The payment will be automatic, and you will not need to apply for it. The €200 credit (including VAT) will be paid between April and June 2022.

You will see a ‘credit line’ on your bill in the amount of €176.22 (this is €200 excluding VAT). It will have the identifier ‘Government Electricity Credit’ or an abbreviated version of this depending on your supplier (for example Govt. Credit, Govt. Cr, Gov CR).

Suppliers will have information on their websites with the exact dates the credit will show on their customers’ bills.

I use pre-pay electricity

Your supplier will contact you by letter or email between April and June, to explain how you will receive your credit.

Most pre-pay electricity meters will accept the €200 credit in full.

Hardship meters

If you have an older pre-pay meter that has a pre-pay limit, you can redeem your electricity credit over 3 separate top-ups (vends), over the space of a few days. This means the €200 electricity credit will be applied over 3 separate top-ups.

For example, customers using hardship prepay meters have a €300 credit limit, and the €200 credit could put the meter over the limit. Instead, the €200 credit will be broken down into 3 smaller credits of €90, €90 and €20.

To redeem your 3 smaller credits, you should pay €10 towards your electricity. Your credit will then be automatically added to the top-up. You should allow one day between each €10 payment.

Number of top-ups:

Amount you should pay:

Amount of credit automatically applied to your €10 top-up:

First top-up €10 €90
Second top-up €10 €90
Third top-up €10 €20

I am in rented accommodation

If you are a tenant in rented accommodation and you pay your landlord directly for your electricity (rather than the electricity provider), your landlord should pass the credit on to you.

If there is a dispute between you and your landlord, you should try to resolve this informally. If you cannot come to an agreement, you can contact the RTB’s free mediation service, where an independent mediator will help you reach an agreement. Or, you can apply for ‘adjudication’ with the RTB, where an independent adjudicator will look at all the evidence and make a decision about your case.

Read more about the Electricity Costs Emergency Benefits Scheme on the RTB website.

What if I switch suppliers?

If you switch electricity supplier between 29 March 2022 and 30 June 2022, the supplier you were with on 29 March 2022 is responsible for giving you the credit.

A supplier can apply the credit to your closing bill or credit you back through the same method pay your bills.

If I don’t get the credit

Suppliers will have information on their websites with the exact dates the credit will show on their customers’ bills.

Contact your electricity supplier if you have not received your credit by 30 June 2022. You can find the contact details for your electricity supplier on your most recent bill or statement

If there is a dispute

If you cannot resolve the issue with your supplier, you can contact the CRU’s Customer Care Team for help.

You can contact the CRU Customer Care Team on 1800 404 404 or email customercare@cru.ie.

More information

The CRU has a detailed Guidance document (pdf). You can read the FAQ section from page 16.

Tenants can get more information about the Electricity Costs Emergency Benefits Scheme on the RTB website.

Page edited: 16 March 2022