Checklist when shopping online

To avoid any misunderstandings after placing an order online, it is advisable that you have full details of:

  • The seller's name and address (physical address not email/web address)
  • Ordering procedures and delivery schedule.
  • Method of payment and the relevant currency.
  • Full cost of the item or items including postage and packaging.
  • Any other charges that may apply - VAT should be included or at least indicated on goods and services within the EU. (Where the goods originate outside of the EU, VAT and customs duty will be levied at point of entry)
  • Read the seller's terms and conditions carefully to make sure you know what your rights and obligations are under the contract.
  • Make sure you know what the cancellation terms and complaints procedure are in case you are not satisfied with the goods.
  • Find out how your personal details are likely to be used. You should be able to refuse further communication from the company or from a third party. The seller's Privacy Policy may tell you.
  • Make sure that when you give your personal details, including payment details, that the site is secure. The Competition and Consumer Protection Commission provide tips on making a secure payment online.
  • You should receive a confirmation email when you order the goods online. If you do not have email, ask for a receipt when you are paying online. It is a good idea to print the confirmation page when the order is placed.
  • Check your credit card statement carefully to make sure that you have been billed correctly. Inform your bank or credit card company immediately if there is a discrepancy. The credit card company may contact the seller to clarify the situation.
Page edited: 20 May 2015