In Ireland, the rights of consumers are protected by Irish and EU laws. Consumer legislation is described here along with information about deposits and redress mechanisms.
Many different services are on offer to consumers. Here we give general guidelines that may help you to avoid problems when you purchase a service.
The Consumer Protection Act put the EU Directive on unfair commercial practices into national law and it made various changes to consumer legislation
There are a number of statutory and voluntary consumer bodies to inform you of your rights as a consumer. This section describes the main organisations that can advise you of your rights as a consumer.
All consumers purchasing goods in the EU are entitled to some basic rights. Find out about your rights if you buy goods from or in another EU member state.
This document discusses the rules governing distance selling, whether it involves selling via the Internet, e-mail, fax, telephone, mail order. It tells you what your rights are when you shop online.
An unfair term in a standard consumer contract is a term that is significantly weighted against the consumer. See what protection there is for consumers from unfair terms in contracts.
The EU Unfair Commercial Practices Directive deals with unfair business-to-consumer commercial practices. The Consumer Protection Act 2007 provides for its implementation in Ireland.
In Ireland, a consumer hire agreement is an agreement between a customer and a financial institution or a finance company. Find out about your rights and rules regarding consumer hire agreements.
A guarantee supplements your consumer rights but can be useful if you receive an item as a gift. There may be a charge for an extended warranty but you should not feel obliged to buy one.
A deposit is a sum of money paid to a retailer or supplier of services to indicate an intention to buy a product or service. Find out what the rules are with regard to deposits.
Consumers in Ireland and the EU are protected from false or misleading advertising. Find out what the rules are governing advertisers and what to do if you have been deceived by an advert.
The Advertising Standards Authority for Ireland is an independent regulatory body set up to ensure that all advertisements are legal, decent, honest and truthful.
Mortgage lenders must adhere to codes of conduct when dealing with customers. Find out more.
Find out about your rights and rules around credit notes.
Find out about your rights when you buy a gift voucher.