Utilities

Complain about utilities
Find out how to complain about your energy supplier or network, or Irish Water service.
This document is in: How to complain

Electricity: getting connected or switching
With so many suppliers to choose from, connecting to an electricity provider can be daunting. This page guides you through the process, and helps you to avoid any nasty shocks.

Gas: getting connected or switching
Find out about connecting to the gas network, finding an energy supplier and your rights.

Regulation of utilities
The Commission for Regulation of Utilities (CRU) regulates the energy and water sector in Ireland. Find out more about how it protects consumers and promotes competition.

Electricity Account Credit
The Electricity Costs Emergency Benefit Scheme gives domestic electricity customers a once-off, exceptional payment of €200 in 2022. A further €600 credit was announced as part of Budget 2023.

Paying your electricity bills
Help with understanding your electricity bill and advice if you are worried about paying your bill.

Paying your gas bills
Help with understanding your gas bill and advice if you are worried about paying your bill.