Travel plans and COVID-19

Introduction

The Government advises against all non-essential travel abroad. This document has information about your consumer rights if your travel plans are cancelled because of COVID-19.

Flight, ferry and holiday cancellations have affected many travellers and are likely to continue.

Pre-arrival testing

All passengers arriving into Ireland must have a negative or ‘not detected’ COVID test (PCR test) taken no more than 72 hours before your arrival. You must restrict your movements for 14 days, unless you are travelling from a country that is ‘green’ or ‘orange’ on the EU traffic lights system. See ‘EU traffic lights system’ below.

If you arrive at an Irish airport or sea port without proof of a negative or ‘not detected’ test, you will be committing an offence.

You do not need a COVID test if you are travelling through Ireland and transiting to another country. This only applies if you do not leave the airport

You should read the latest travel advice before travelling to Ireland.

Arrivals from Great Britain, South Africa and South America

The HSE has updated its advice for people who have arrived in Ireland from Great Britain (England, Scotland or Wales), South Africa or any country in South America. You should self-isolate (stay in your room) for 14 days from the date you arrived in Ireland.

The HSE will contact you using the information you provided on your Passenger Locator Form (see below) so you can get a COVID-19 test.

You must complete the full 14 days of self-isolation, even if your test result is negative (COVID-19 not detected).

You still need to complete 14 days of self-isolation, even if you have already had a private COVID-19 test with a negative (COVID-19 not detected) result.

What should I do if I have travel booked?

If you are planning to travel abroad, you may have to self-isolate or restrict your movements upon arrival. You can find out what you must do before travelling from the Department of Foreign Affairs and Trade (DFA). You can phone DFA’s dedicated phone line on (01) 613 1733.

Should I cancel my travel plans or wait for it to be cancelled?

Since the DFA has advised against all non-essential travel abroad, you may have to cancel your trip. You should check the DFA’s website for updates.

If you decide to cancel your travel plans without a specific DFA warning against travel, you may not get a refund, and normal cancellation charges will apply. You can ask your travel agent, airline or tour operator if you can rebook for a later date.

When will it be safe to travel abroad again?

Travel advice remains under constant review to ensure it reflects the latest assessment of risks.

From 9 November 2020, Ireland is following the EU 'traffic lights' approach to travel within the European Union (EU), European Economic Area (EEA) and United Kingdom (UK) based on a combined indicator map.

This map will be updated weekly by the European Centre for Disease Prevention and Control (ECDC) and categorise countries as green, orange, red or grey depending on their COVID-19 rates.

You can read more about the new system on the EU Commission's website:

Travelling abroad

If you are travelling to a country that is part of the EU traffic lights approach, you should exercise a high degree of caution. You should only travel to other regions if you have an essential reason for doing so

If you are travelling to another country in the EEA, or to the UK or Switzerland, you may have to self-isolate or restrict your movements upon arrival. You can check the combined indicator map to see how prevalent COVID-19 is in the country you are going to.

You can check the website Re-open EU for real-time information on borders and available transport and tourism services in Member States.

Arriving into Ireland from abroad

The following approach currently applies (Note: Categorisation refers to EU regions, rather than individual countries):

Region you are arriving into Ireland from Green region Orange region Red/Grey region Great Britain (England, Scotland or Wales), South Africa and South America
COVID-19 testing needed

You must have a negative or 'not detected' PCR test result within 72 hours prior to arrival in Ireland.

You must have a negative or 'not detected' PCR test result within 72 hours prior to arrival in Ireland.

You must have a negative or 'not detected' PCR test result within 72 hours prior to arrival in Ireland.

Stricter advice than usual applies.

You must have a negative or 'not detected' PCR test result within 72 hours prior to arrival in Ireland.

Passenger Locator Form needed

You must fill in a COVID-19 Passenger Locator Form when you arrive back to Ireland You must fill in a COVID-19 Passenger Locator Form when you arrive back to Ireland You must fill in a COVID-19 Passenger Locator Form when you arrive back to Ireland You must fill in a COVID-19 Passenger Locator Form when you arrive back to Ireland
Need to restrict movement or self-isolate

You do not need to restrict your movements

You do not need to restrict your movements You must restrict your movements for 14 days.

You can stop restricting your movement if you get a negative or ’not detected’ result of a PCR test that has been taken a minimum of five days after your arrival in Ireland.

You should self-isolate for 14 days from the date you arrived in Ireland.

You must complete the full 14 days of self-isolation, even if your test result is negative (COVID-19 not detected).

You still need to complete 14 days of self-isolation, even if you have already had a private COVID-19 test with a negative (COVID-19 not detected) result.

Notes:

If you are arriving from Northern Ireland, you are not required to restrict your movements for 14 days.

If you are travelling for certain essential purposes you don’t have to restrict your movements. This includes:

  • Essential workers
  • Journeys for imperative business or family reasons (for example, attending a funeral)
  • Essential medical reasons for travel

Stay and Spend Tax Credit

To encourage people to holiday at home, the Government introduced a new Stay and Spend Tax Credit. The scheme allows you to claim a certain amount of tax back on accommodation, food and non-alcoholic drink bought between 1 October 2020 and 30 April 2021. Under the terms of the incentive:

  • You must spend a minimum of €25 per transaction on qualifying expenditure and submit the receipt to Revenue
  • You may submit receipts up to a total of €625, or €1,250 for a jointly-assessed married couple
  • Revenue will provide an income tax credit of up to €125 per taxpayer, or up to €250 for a jointly-assessed married couple

You can read more about the Stay and Spend Tax Credit, including how to make a claim.

Package holidays and your rights

A traditional package holiday (also called a pre-arranged travel package) is advertised and sold as a whole and must last for more than 24 hours or include an overnight stay. It also must be made up of at least 2 of the following:

  • Transport
  • Accommodation
  • Car rental
  • Other tourist services – for example, tours, excursions, guides or tickets for concerts or theme parks

If you want to cancel

Under the EU Directive on Package Travel and Linked Travel Arrangements, you have the right to cancel your booking for free, before the start of the holiday, in the event of unavoidable and extraordinary circumstances. This includes disease or serious conditions at the destination.

The Government has published advice on your right to cancel due to extraordinary circumstances resulting from COVID-19. The guidance was updated on 27 May 2020 (pdf).

At present, the following cancellation rights apply:

  • Package holidays due to start before 20 July – you are entitled to a full refund without paying a termination fee. Travel organisers can offer a refund or a State-guaranteed refund credit note where they are not able to provide a cash refund or a full cash refund – see more below. You do not have to accept a refund credit note and can insist on getting a full refund.
  • Package holidays due to start after 20 July – you are still entitled to cancel your booking and get a refund or a State-guaranteed refund credit note, but you may have to pay a termination fee to the travel organiser.
  • Package holidays due to start after 20 July that are already cancelled by the travel organiser - you are entitled to a full refund or a State-guaranteed refund credit note, without paying a termination fee to the travel organiser.

If the travel agent has to cancel the package

You still have rights if your travel agent cancels or makes a significant change to your package holiday, even if:

  • DFA has not restricted travel to your destination, or
  • DFA advice to avoid non-essential travel is lifted before you plan to travel

The travel agent can cancel a package holiday because of factors beyond their control but you are still entitled to:

  • A replacement holiday of equivalent or superior quality
  • A lower grade holiday, with a reimbursement of the difference in price
  • A full refund within 14 days

You should note however, that the current COVID-19 pandemic is causing problems for some tour operators in meeting this deadline.

You should discuss your options with your travel agent.

State-guaranteed refund credit note

On 8 May 2020, the Government agreed that tour operators and travel agents can offer customers a State-guaranteed refund credit note for package holidays, where they are not able to provide a cash refund or a full cash refund.

The refund credit note will work as follows:

  • You are still entitled to a cash refund: the refund credit note will have a future date (the redeemable date) that it can be exchanged for a cash refund or to book a replacement holiday
  • It can be for the full value of the refund or for part of the refund, along with part cash

The refund credit note is State-guaranteed. This means that your refund is protected if your travel agent or tour operator goes out of business and cannot pay back its customers.

You do not have to accept a refund credit note and can insist on getting a full refund.

Insolvency protection

The Commission for Aviation Regulation licenses travel agents and tour operators (‘travel organisers’) in Ireland.

Your travel organiser must provide a financial guarantee (also known as insolvency protection). If your travel organiser goes out of business, this guarantee covers refunds you are due and costs of bringing you home if necessary (repatriation).

You can check that your travel organiser is licensed on the website of the Commission for Aviation Regulation.

How to make a complaint

You can get advice from the Competition and Consumer Protection Commission (CCPC) for complaints about travel organisers based in Ireland. The CCPC has specific powers to oversee the enforcement of Irish law covering package holidays and to identify legal breaches (that is, misleading advertising and or inaccurate brochures). The CCPC cannot bring proceedings on your behalf.

You can read more about package holidays.

Flight cancellations and your rights

If you have booked a flight directly with an airline and you are concerned that the flight might be cancelled, you should contact the airline. If you do not receive a response from your airline within 6 weeks, you can escalate the issue to the Commission for Aviation Regulation using this complaints form.

If the flight is cancelled

Where your flight is cancelled, you are entitled to a choice of:

  • Refund of the cost of your ticket within 7 days or
  • Re-routing to your final destination at the earliest opportunity or
  • Re-routing at a later date at your convenience, subject to availability of seats

These rules are set out in EU Regulation 261/2004. Airlines still need to meet their obligations under the law but it might take longer to get your refund because of current circumstances.

You may be able to submit a claims form online, to request a refund if your flight has been cancelled - see forms for Ryanair and Aer Lingus. Alternatively, you can contact Ryanair on 0818 30 30 30 (local call costs) and Aer Lingus on 1890 800 600 (Lo-call).

My flight has not been cancelled but I no longer want to travel

If you have booked a flight that has not been cancelled yet, check guidance from your airline. You should contact your airline directly if you want to cancel your flight because you are ill or following government advice.

In general, if the airline has not cancelled the flight but you no longer want to fly, you are not entitled to re-routing or a refund. However, some airlines may offer you alternatives such as a voucher or allow you to rebook your flight for later in the year.

Enforcement of your passenger rights

If you have a complaint about cancelled or delayed flights, you must begin by contacting your airline directly.

The Commission for Aviation Regulation is the national enforcement body in Ireland who deals with complaints arising from flight cancellations. Find information on your rights and how to make a complaint on flightrights.ie.

You can read more in our section on air travel.

Ferry and cruise ship cancellations and your rights

Under EU law transport companies that run ferries and cruise ships (travel operators) must resolve issues caused by cancellations. The rules are set out in EU Regulation 1177/2012.

If the ferry or cruise ship is cancelled

If your ferry or cruise ship departure is cancelled, you are entitled to the choice of a refund or an alternative journey.

My booking has not been cancelled but I no longer want to travel

Many ferries have resumed sailing schedules. This means you might be charged a cancellation fee if you decide not to travel. If you want to cancel a booking that is for a date in the future, normal cancellation terms and conditions apply. You should contact your tour operator directly.

You can read more in our document on your rights when travelling in the EU by ship or the Department of Transport, Tourism and Sport's Maritime Sector COVID-19 FAQ (pdf). Contact the National Transport Authority (NTA) (or phone 01 8798300), if you have queries or complaints about your rights as a ferry or cruise ship passenger.

What about my accommodation booking?

You may be entitled to a refund of your accommodation costs.

If your hotel or other accommodation is part of a package holiday, it is covered under the cancellation rules for package holidays (explained above).

If you cannot get a refund from your hotel or booking website, you may be covered on your travel insurance, if you have some - see ‘Is coronavirus covered by my travel insurance?’ below.

My hotel is in an area under lockdown

If your hotel has closed because it is in an area under lockdown, you are entitled to a full refund. You may also be offered the option to rebook at a later date.

Non-refundable bookings

If you have a non-refundable hotel booking, you will need to check your terms and conditions to see if it covers circumstances where the hotel cannot honour your booking. Most terms and conditions address situations where you cancel, as opposed to the hotel. However, some contracts contain force majeure terms and this may cover hotel closures that are enforced by a government order.

In general, if you booked with a booking website, your contract is with the hotel and not the booking website. You may need to go to the hotel directly to ask for a refund.

If a hotel is refusing to refund your booking, despite being closed and you paid by credit card or debit card, you may be able to get your money back using chargeback. Contact your card provider to see if this is covered under their chargeback scheme. Whether you can get a refund depends on the terms of each card provider’s chargeback policy.

The Competition and Consumer Protection Commission (CCPC) has more information on chargeback .

My hotel is still open but I no longer want to travel

If the hotel has not closed and your booking is non-refundable you may lose out. The terms and conditions set out at the time of your booking will apply. You are reliant on the goodwill of the hotel or the website that you booked with.

I booked self-catering accommodation through Airbnb

Airbnb and some major hotel chains are removing their cancellation fees if you have travel plans cancelled because of the pandemic. You should contact the booking site directly if you want to cancel.

Is COVID-19 covered by my travel insurance?

Whether you can make a claim against your travel insurance depends on the terms and conditions of your travel insurance and when you bought it.

If you took out a policy with ‘disruption cover’ (also known as ‘catastrophe’ cover) before the DFA travel advice came into effect in March 2020, you should be able to claim any costs not refunded by your travel provider from your insurer. Disruption cover is usually an ‘optional extra’ to your insurance policy and is generally not included as standard in most travel policies.

If you take out travel insurance after the Government advised against travelling to your destination, it is very unlikely that your insurer will consider any claim you make. Many insurers have changed aspects of their travel insurance policies, for example specifically excluding claims relating to COVID-19.

The Central Bank has said that insurers must:

  • Handle claims effectively and properly
  • Interpret terms in your favour, where there is a doubt about the meaning of a term or what cover is provided and what is included
  • Accept and pay claims promptly, where there is insurance cover in place
  • Make sure that any settlement offer made you is fair and takes into account all relevant factors

The CCPC have more information about travel insurance in their COVID-19 Consumer Rights FAQ.

Am I entitled to compensation?

Under EU rules, you may be entitled to compensation in certain circumstances, when your flight, ferry or cruise is cancelled.

However, you are not entitled to compensation for a cancellation caused by an extraordinary circumstance. A pandemic is considered an extraordinary circumstance and is outside of the control of the travel organiser.

The rules on compensation rights are:

Further information

The Competition and Consumer Protection Commission has information on travel rights in a COVID-19 Consumer Rights FAQs.

The European Consumer Centre has information about holiday cancellations and other related issues.

The Central Bank has information about travel insurance in its COVID-19 Consumer FAQ.

The European Union Aviation Safety Agency (EASA) and European Centre for Disease Prevention and Control (ECDC) have published a COVID-19 Aviation Health Safety Protocol. It covers health and safety guidelines for airlines once they resume regular flight schedules.

You can also get more information on:

Page edited: 18 January 2021