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Charges for taxi, hackney and limousine services

Information

There are certain rules in place regarding how fares for taxi, hackney and limousine services are structured and set. The National Transport Authority has overall responsibility for determining fares for these services.

This document examines the current rules concerning how maximum fares are set out, explains how taxi fares are calculated and recorded and the duties of passengers and drivers.

Ireland is treated as one taximeter area. The National Maximum Taxi Fare, which is provided for in the Small Public Service Vehicle (Consolidation and Reform) Regulations 2014, sets the maximum fares for the national taximeter area. This means that all taxi fares for all taxi journeys are calculated on the meter (unless, in the case of pre-booked taxis, a written waiver agreement is in place).

What is the maximum taxi fare?

There is a standard rate and a premium rate National Maximum Taxi Fare. The standard rate applies from 8 am to 8 pm. The premium rate applies at night from 8 pm to 8 am and on Sundays and public holidays. There is also a special premium rate which applies between 8 pm on Christmas Eve and 8 am on St. Stephen's Day and between 8 pm on New Year's Eve and 8 am on New Year's Day.

The National Maximum Taxi Fare consists of 3 separate parts:

  • Initial charge: amount which appears on the meter at the beginning of the journey. The national initial charge is €4.10 standard rate and €4.45 premium rate and includes an initial distance of 1km, or a period of 170 seconds.
  • Further travel: after the distance/time included in the initial charge has been exceeded, the fare for further travel is calculated at small portions of the journey. At low speeds, or when a taxi is stationary, the fare is calculated on the basis of time. Once the taxi exceeds a certain speed, the fare is then calculated according to the distance travelled using three graduated tariffs.
  • Extra charge: there are strict rules about extra charges that can be levied. These include a booking fee, additional passenger charges and a soiling charge.

The 2014 Regulations also provide that when payment is made using a credit or debit card, an additional charge not exceeding 5% of the amount stated on the taximeter may be added to the amount payable.

It's important to remember, customers have the right to request a discount before engaging a taxi. Drivers have the right to charge the maximum amount calculated on the meter, or a lesser sum at their discretion. Any discounts given may be recorded in handwriting on the receipt.

In the absence of any arrangement on discounts agreed in advance, the customer is liable to pay the amount calculated by the meter in full.

Information on taxi fares is available on the the National Transport Authority's consumer website transportforireland.ie.

Rules

Taxis

Under current Regulations, the maximum taxi fare is the highest amount you can be charged by a taxi driver. The National Transport Authority has the power to set the maximum taxi fares.

Taxi fares are calculated by a piece of equipment called a taximeter, displayed in the front of the vehicle. The meter calculates the fare by time and distance. All taxi meters must be tested and sealed before being used in taxis. This is done by the Legal Metrology Service (LMS). The Legal Metrology Service is part of the National Standards Association of Ireland (NSAI) and is responsible for enforcing the law on how measuring instruments are used in business.

Hackneys

Hackneys do not have taximeters (that is, equipment installed to record taxi fares) installed and therefore maximum charges do not apply. All fares must be agreed between the driver and passenger before the journey begins.

Limousines

As with hackneys, limousines do not have taximeters installed so again, maximum charges don’t apply. If you choose to hire the services of a limousine, you must agree any fares with the driver before your journey begins.

Fare cards

A fare card is a card that must be displayed in all taxis showing how the fare area is calculated. The card includes details on distance, time and extras. The fare card should be displayed clearly where it is easily visible by the passenger.

All licensed taxis are obliged to display passenger information including rights and responsibilities and fare information, which are supplied by the National Transport Authority, in the front and back of the vehicle.

Current Regulations

Under Part 3 of the Taxi Regulation Act 2013, it is an offence for a taxi or hackney driver to charge you more than the maximum fee shown on the meter or the fee agreed at the start of the journey. If you feel you have been overcharged, you are entitled to make a complaint about the taxi driver.

It is an offence for a passenger in a SPSV not to pay the agreed fare or maximum fare shown on the taximeter. The driver is entitled to ask you to prove that you can afford to pay the fare before the journey begins. If you cannot prove this, they can refuse to take you on the journey.

Under the 2014 Regulations, you are entitled to receive a printed receipt at the end of a taxi journey upon payment. The receipt should detail the date, duration of the journey, distance, amount paid and vehicle licence number.

Can I make a complaint about a taxi fare?

Yes. If you have a dispute about a fare you should pay the fare displayed on the meter including extras. You should make sure you get a printed receipt and proceed to make a formal complaint to the National Transport Authority. See our document on making a complaint about a taxi, hackney or limousine driver.

Where to apply

National Transport Authority

Dún Scéine
Harcourt Lane
Dublin 2
Ireland

Tel:(01) 879 8300
Fax:(01) 879 8333
Homepage: http://www.nationaltransport.ie/taxi-and-bus-licensing/taxi/
Email: taxis@nationaltransport.ie

Page updated: 21 November 2014

Language

Gaeilge

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If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.