Complaint checklist
When you buy goods or services in Ireland or another EU Member State you are protected by consumer legislation. If your consumer rights are not being honoured you will need to complain and sometimes it can be difficult to know what to do if something goes wrong.
Remember
- Know your consumer rights - refer to consumer legislation
- Act promptly
- State clearly what you want to say
- Be polite
- Listen to what the retailer is saying to avoid misunderstandings
- Know what you want to achieve
- Think of the consequences
- Realise your limits - you won't win every time.
Page updated: 1 January 2010
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Related Documents
- How to Make a Consumer Complaint
Buying goods or services in Ireland provides certain rights under Irish consumer legislation. Tips on how to complain effectively. - Your rights as a consumer in Ireland
In Ireland, the rights of consumers are protected by Irish and EU laws. Consumer legislation is described here along with information about deposits and redress mechanisms. - Consumer rights in the European Union
All consumers purchasing goods in the EU are entitled to some basic rights. Find out about your rights if you buy goods from or in another EU Member State.
Contact Us
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 9pm) or you can visit your local Citizens Information Centre.