Complaint checklist

When you buy goods or services in Ireland or another EU Member State you are protected by consumer legislation. If your consumer rights are not being honoured you will need to complain and sometimes it can be difficult to know what to do if something goes wrong.

Remember

• Act quickly
• Follow the retailer's or service provider's complaints process
• State clearly what you want to say in writing. You can find examples of complaint template letters on the Competition and Consumer Protection Commission (CCPC) website.
• Know your consumer rights and refer to consumer legislation
• If you have exhausted the complaints process and you are not satified with the outcome contact the CCPC for advice
• At any point during your complaint you can contact the CCPC or a Citizens Information Centre or the Citizens Information Phone Service for advice.