A credit union is an organisation of people that save together and lend to each other at an affordable rate of interest. It is owned by its members and is run by volunteers (committees and board of directors) to represent members' interests. Each member has an equal say in the running of the credit union, irrespective of the savings he or she holds.
Credit unions are regulated by the Registrar of Credit Unions under the umbrella of the Central Bank of Ireland.
Most credit unions are affiliated to the Irish League of Credit Unions and adopt the same set of operating principles with core values of equality, equity and mutual self-help. Twenty credit unions (mainly large) are members of the other credit union representative body, the Credit Union Development Association (CUDA).
The minimum saving that a member must have is usually €1 and the maximum can vary across credit unions.
Members receive a dividend (annual return) each year on shares. Each share you hold for that year is eligible for a dividend. Credit Unions can also have deposit accounts.
Your savings and the savings of other members are used to make loans to you and other members of the credit union.
A number of savings accounts can be held, although not all are in operation at every credit union. You can usually withdraw some or all of your savings easily unless they are pledged as security on a loan.
Credit unions in the Republic of Ireland are covered by the Deposit
Protection Scheme which is administered by the Central Bank of Ireland. This is
a scheme that can provide compensation to depositors if a credit institution is
forced to go out of business. It covers deposits held with banks; building
societies; and credit unions. The maximum amount a credit union member can
receive under this scheme is €100,000.
The Deposit Protection Scheme covers:
In addition to this, the Savings Protection Scheme (SPS) owned and operated by the Irish League of Credit Unions can provide financial help to any credit union which may experience difficulties.
Your savings are also insured through life savings insurance.
The amount of insurance benefit that a member is entitled to be in proportion to the amount of savings the member has. You are entitled to the insurance cover if you join the credit union before the age of 70 years and are actively at work and if not working, are in good health.
A dividend is declared by your credit union at the end of each year. The amount varies from one credit union to another and is determined by the total amount of savings held on deposit by all members at the individual credit union and the total amount out on loans by all members. Before the dividend is declared, expenses must be paid out. As the board of directors and committees are made up mostly of volunteers who do not receive any payment, expenses are lower and return on savings can be greater than in other financial institutions.
Credit unions will consider loan applications from members for any worthwhile provident and productive purpose
Members have access to loans that have flexible repayments attached and have no hidden fees or transaction charges.
The credit committee elected by the members considers each loan application on its own merit. The board of directors elects a loan officer or officers that can deal directly with loan applications up to a certain limit, without involving the credit committee. The board of directors and credit committee in each credit union sets this limit.
The first loan given to a member is usually used to test his or her credit rating. In this respect, there can be restrictions on the size of the loan and the amount and frequency of repayments. The credit union can give loans for a duration of up to 30 years. The maximum loan that is available to a member is €38,092 or 1.5% of the total assets at the individual credit union whichever is the greater. There is no minimum limit on loans available.
The credit union may not give a member a loan if it considers that he or she might be unable to make regular repayments or if he or she has a bad track record of repayment on previous loans. Alternatively, it may advise the member to reduce the size of the desired loan.
If a member falls behind on loan repayments, the credit union can step in and renegotiate the terms of the loan. Although every credit union operates different polices, some credit unions will freeze interest on loans until the member is in a better financial situation. If you have debt problems or money management problems you can contact the Money Advice and Budgeting Service (MABS). MABS can help you deal with your debts and assist you to make out a budget.
Loan protection insurance is available on loans to borrowing members. You should enquire when making your application if you are entitled. Generally, you are eligible if you are under the age of 80 years (or 70 years in some credit unions), you are actively at work or are able to carry out normal occupational duties or if not working, you are in good health.
There is no uniformity among credit unions as to what interest rate is charged on loans. If more loans are given out by a particular credit union, lower interest rates apply. This occurs because the credit union has increased income from interest payments on loans and can afford to charge lower rates of interest to members. For this reason, they actively encourage you to save and borrow with them.
The interest or dividend earned on credit union savings is subject to tax, depending on the savings option you have chosen. Some options may suit you better than others. Not all credit unions offer all of them.
Interest on deposits in credit unions is subject to Deposit Interest Retention Tax (DIRT) at 41%.
Travel, home, health and household insurance are available at most credit unions.
Saving stamps can be purchased from machines in most credit unions. This service is provided as an incentive for regular saving.
Credit unions operate a foreign exchange facility.
On joining the credit union, the member makes a written statement nominating a person or group of people to become entitled to any property in the credit union, for example, savings, loans or insurance, at the time of his or her death to a maximum of €23,000. The member can change the person nominated in writing at any time during the member's lifetime. The nominated person will be contacted by the credit union on the death of the member.
If you feel that you have been treated unfairly or unjustly by your credit union, you should discuss the matter with the complaints officer in the credit union.
The complaints officer will respond to you and will try to resolve the situation at this stage.
If you are not satisfied with the apology or settlement, you can complete a complaints form (you request this from your credit union) which is sent to the complaints committee.
The complaints committee will investigate, discuss and, where possible, resolve the complaint.
If the complaint is not resolved at this stage, it is forwarded to the board of directors in the credit union which will investigate and, where possible, resolve the complaint.
If your complaint is still unresolved you can contact the Financial Services Ombudsman who can investigate complaints by members of credit unions. The Ombudsman is an independent officer whose remit is to investigate, mediate and adjudicate unresolved complaints of individual customers about financial service providers. The complaints procedure in the credit union should have been exhausted before you contact the Financial Ombudsman.
Everyone is entitled to become a member of a credit union but must have something in common with fellow members - they must either live or work in the same locality (community bond), work for the same employer (occupational bond) or work in the same occupation (associational bond). You can be a member of more than one credit union if you come within the common bond. If a member ceases to have a common bond (they leave the area or job where the common bond exists), they can continue to save in the credit union and retain their membership and voting rights.
Each member has the right to see how their credit union is being run and how it is performing. Members are entitled to information on the accounts of the credit unions, as well as the names of credit union employees and members on the Board of Directors and committees. However, the credit union staff and voluntary workers sign a pledge of confidentiality to keep the information on individual member accounts private. Members are therefore unable to obtain information on the accounts of fellow members.
Each member has only one vote, which can be exercised at the Annual General Meeting (AGM) to elect the Board of Directors. The Board then appoints the credit committee. Members at the AGM also appoint the supervisory committee. The supervisory committee's role is to ensure that the Board of Directors works in the best interests of the members and within the law. The committee checks the books of the credit union and evaluates its operation.
Only members are eligible for election to the Board or committees. They are voluntary positions and holders do not receive any payment.
Every member can put him or herself forward for election to the Board or committees.
There is an entrance fee of €1 to become a member in most credit unions. You will also need to hold a minimum of shares between €1 and €10.
Once you are within the common bond, you can apply for membership in your designated credit union. Each application must be in writing and accompanied by the required entrance fee and minimum share. You need to present written evidence of your address or place of work to staff at the credit union that you are applying to.
Who can apply for a loan depends on the rules of each credit union. Usually, any member of a credit union over the age of 18 can apply for a loan. If a member under 18 years of age applies for a loan he/she may need a guarantor for the loan.
You can fill in a loan application form in the credit union office where you are a member.
Some credit unions operate a credit telephone hotline where details of a loan application are taken from the member over the telephone.
In making a loan application for a larger sum (up to €38,092), you may have to meet with the credit committee. There can also be a medical examination involved in making a larger loan application.
Some credit unions operate an online loan application facility.
The criteria for loans (amount, repayments, length and security offered) can be discussed with a member of the credit union staff.
Each credit union has its own policy on conditions that need to be met before a loan is granted. Once granted, you are asked to complete a promissory note, which is a legally binding document, in which you promise to repay the loan and to commit to regular payments.
If you are not already a member, call into your local credit union for more details. Contact details for your nearest credit union are available, you can also check your local telephone directory or contact:
Central Bank of Ireland
PO Box 559
Tel:(01) 224 4228
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.