The Gardai (Irish police force) work towards preventing crime, protecting life and property, preserving the peace and maintaining public safety. When crimes and offences happen, the Gardai investigate them and try to bring those responsible to justice.
They do this by
The Gardai are committed to treating victims of crime with empathy, courtesy, respect and dignity.
If you are a victim of crime, the Gardai will respond quickly to your call. They must give your case equal priority with other cases, whatever your gender, race, religion, ethnic origin, sexual orientation, age, economic circumstances or membership of any minority group.
If you are a victim of crime, you are entitled to information from the Gardai. The Gardai must tell you the name, telephone number and station of the investigating Garda. The Gardai will explain the investigation process to you and make sure that you are kept informed about the progress of the investigation, including whether a suspect is charged or cautioned. You will also be told about the support services available to victims of crime .
If a suspect has been charged, the Gardai will
If the crime caused serious trauma to you or your family, the Gardai will tell you if the offender is about to be released from prison, if they are notified of the release. There is no requirement to inform the Gardaí of the release of offenders unless a sex offenders Order is in operation. They will also make whatever policing arrangements are necessary for your safety.
The Gardai will show special sensitivity if you are a victim of a sexual offence.
If it is appropriate, your case will be dealt with by a special Garda unit for domestic violence and sexual assault investigation. There is a special, fully equipped suite for victims of rape and sexual assault (and for other serious crimes) at Store Street Garda Station, Dublin.
The Gardai will try to make sure that the Garda and the doctor who are helping you are of the same gender.
You will be told about special support agencies dealing with sexual offences.
If you are the family of a murder victim, a Garda superintendent will contact you and the relevant Victim Support Service. After the initial contact, a named member of the Garda team investigating the murder will continue to keep you and Victim Support informed.
If you are an elderly person and you have been the victim of a crime, the Gardai will take all possible steps to protect you and your home.
If you are a visitor to Ireland or if you cannot speak fluent English, the Gardai will provide a translator and will refer you to the Tourist Victim Support service.
If you are a physically or mentally disabled person, the Gardai will try to provide for your special needs.
If you are not fully satisfied with the assistance you have received from members of the Garda Siochana or if you have any enquiries or suggestions, you should contact the Garda Victim Liaison Officer or your local superintendent.
You will receive a reply within 21 days.
Further information is available in the Garda Síochána Victims Charter (pdf).
Victim Liaison Officer
Community Relations Section
Harcourt Square
Dublin 2
Ireland
Tel:+353 (0)1 6663802
Homepage: http://www.garda.ie/Controller.aspx?Page=1662
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 9pm) or you can visit your local Citizens Information Centre.