If you are living in rented accommodation you are entitled to get a rent book, unless you are renting a room in your landlord’s home.
A rent book is a document that records details about the tenancy and notes all rent payments that you make. Usually it is in booklet form, but it can be in another form, provided it contains all the necessary details.
Your landlord should record all rent payments in the rent book. If you make the payments in person, the landlord should sign the book or give you a signed receipt with details of the payment. If you pay in another way, such as by post or standing order, the landlord should either sign the rent book or give you a written receipt within 3 months of the payment.
Your rent book should also contain the following information:
It is your landlord's responsibility to give you a rent book. They are widely available and are not expensive. You should keep it in your possession but you should give it to the landlord when requested, so they can make changes and record the rent and other payments.
If your landlord refuses to give you a rent book or provide you with receipts or statements of rent paid, this is against the law. If you wish to make a complaint, you should contact your local authority, which can issue a notice requiring the landlord to comply and can initiate legal action if necessary.
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000. The Phone Service will operate Monday to Friday, 9am to 6pm during January 2017. You can also visit your local Citizens Information Centre.