Lending institutions such as banks and building societies are bound by two statutory codes of conduct in relation to mortgages. These are the Central Bank's Code of Conduct on Mortgage Arrears (CCMA) and its Consumer Protection Code 2012.
Local authorities operate under similar rules. For people having difficulty repaying local authority loans, two pieces of legislation, along with a set of guidelines, provide for the local authority to make arrangements to deal with the situation - (see ‘Local authority loans’ below).
If you are having difficulties paying your mortgage, you should talk to the lending institution as soon as possible. Your lender must take certain steps to deal with any problems you have in paying your mortgage. Repossessing your home should be the lender's last resort.
The current version of the Central Bank’s Code of Conduct on Mortgage Arrears (CCMA) came into effect on 1 July 2013. This is the main code of relevance to people whose mortgage is in arrears or in danger of slipping into arrears.
The CCMA requires mortgage lenders to adopt specific procedures when dealing with borrowers experiencing arrears and financial difficulties. Such procedures must be aimed at helping you as far as possible in your own particular circumstances.
In general, the CCMA requires lenders to wait 8 months before taking legal action about mortgages in arrears. However, this requirement does not apply if a borrower is deliberately not co-operating with the lender - see below.
Regardless of how long it takes your lender to assess your case, and provided that you are co-operating, you must be given 3 months’ notice before they can commence legal proceedings where either:
This will give you time to consider other options, such as voluntary surrender, voluntary sale or a Personal Insolvency Arrangement.
You may be classified as not co-operating with your lender if you:
Before classifying you as not co-operating, the lender must write to you, giving you 20 business days to take specific actions to enable it to assess your circumstances. It must warn you about the implications of not co-operating and suggest that you seek appropriate advice. It must also highlight the position about debt outstanding after repossession or sale.
If you are classified as not co-operating, you lose the protections of the MARP and your lender may commence legal proceedings immediately. Before you can be classified as not co-operating, your lender must first write to you and warn you that this might happen and tell you what steps you need to take to avoid being classified as not co-operating. You may appeal the decision to classify you as not co-operating.
Scope of CCMA
The CCMA applies to mortgages on primary residences only. It defines primary residence to include “a residential property in this State which is the only residential property owned by the borrower” as well as the more common definition of “the residential property which the borrower occupies as his/her primary residence in this State” (your main home).
The purpose of this wider definition is to apply the protections of the CCMA to people who are trying to maximise their income to help pay the mortgage on their main residence or home, whether or not they actually live in it.
The Code also covers borrowers in pre-arrears. It defines pre-arrears as follows: "A pre-arrears case arises where the borrower contacts the lender to inform them that he/she is in danger of going into financial difficulties and/or is concerned about going into mortgage arrears".
The CCMA applies to all regulated mortgage lenders operating in the State when dealing with borrowers facing or in mortgage arrears on their primary residence, including any mortgage lending activities outsourced by these lenders.
Under the Consumer Protection (Regulation of Credit Servicing Firms) Act 2015, the CCMA also applies to credit servicing firms, which are firms that manage mortgages or other loans on behalf of unregulated entities. As a result, people whose mortgages are transferred to unregulated entities have the same protection that they had before the loan was sold. The wording of the CCMA was changed by addendum (pdf) in 2015 to make this clear.
It does not apply to credit unions or to local authorities (see ‘Local authority loans’ below).
The Consumer Protection (Regulation of Credit Servicing Firms) Act 2015 provides that people whose mortgages have been transferred to unregulated entities will have the same protection that they had before the loan was sold.
Requirements of CCMA
The CCMA sets out the framework that lenders must use when dealing with borrowers in mortgage arrears or in pre-arrears. It requires lenders to handle all such cases sympathetically and positively, with the objective at all times of helping people to meet their mortgage obligations.
Under the CCMA, lenders must have the following:
Lenders must also:
Lenders must not:
If this is the case, the lender may offer the borrower an alternative repayment arrangement which requires the borrower to change from an existing tracker mortgage to another mortgage type provided that:
If you are not happy with the lender’s treatment of your case, or if you feel they have not complied with the CCMA, you can complain to the lender under the Central Bank’s Consumer Protection Code 2012 - see below.
If you are not happy with the outcome of an appeal or complaint, you can refer to the Financial Services Ombudsman. However, the Financial Services Ombudsman cannot pursue complaints against the Irish Bank Resolution Corporation (IBRC) without the consent of the High Court.
The Free Legal Advice Centres (FLAC) have published a guide to the Code of Conduct on Mortgage Arrears 2013 (pdf).
The Central Bank's Consumer Protection Code 2012 applies to the regulated activities of regulated entities operating in the State. (These terms are explained in the 'Definitions' chapter of the Code.)
The Code includes requirements setting out how regulated entities must deal with and treat consumers who are in arrears on a range of loans including credit cards, personal loans and buy-to-let mortgages. It does not apply to mortgages on a primary residence – these are covered by the Code of Conduct on Mortgage Arrears, described above.
The Consumer Protection Code requires lenders to seek to agree an approach that will assist a consumer in dealing with an arrears problem.
The Code also provides that the lender must:
Lenders must not:
The Consumer Protection Code 2012 replaces the original Consumer Protection Code, which came into effect in 2007. An addendum (pdf) changed the wording of the Code in 2015 to make it clear that it also applies to credit servicing firms, which are firms that manage loans on behalf of unregulated entities.
In 2016, a second addendum (pdf) made further changes to the Code. These include increased protections for variable rate mortgage holders, which came into effect on 1 February 2017.
The Central Bank has published a consumer guide to the Consumer Protection Code (pdf).
Section 11 of the Housing (Miscellaneous Provisions) Act 1992 provides that the local authority may make such monetary arrangements with you as it considers equitable to take account of your particular circumstances. In effect, this means that, if you are having problems making your repayments, you should approach the local authority to see if you can make an arrangement to facilitate you paying over a longer term or to restructure the repayments in some other way.
Detailed guidelines (pdf) have been issued to local authorities on how to deal with such cases. These guidelines are based on the Central Bank’s Code of Conduct on Mortgage Arrears, described above.
The Housing (Miscellaneous Provisions) Act 2009 provides that where you owe money to a local authority either for rent or loan repayments and the local authority is satisfied that you would otherwise suffer undue hardship, it may make an arrangement with you to repay by instalments. This section (Section 34) is in effect with respect of loan repayments since 14 June 2010 but not in respect of rent.
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.