The Disability Act 2005 provides for, among other things, the assessment of need of people with disabilities and the consequent drawing up of service statements.
The assessment of need is carried out or arranged by assessment officers who
are independent officers of the Health
Service Executive (HSE). After the assessment, a service statement is drawn
up by a liaison officer who is also an independent HSE official. There is an
independent complaints and appeals machinery for people who are dissatisfied
with the assessment, the service statement or with the subsequent provision of
services.
At present only children under the age of five are entitled to an assessment.
The Health Information and Quality Authority (HIQA) have adopted standards for the assessment of need.
Here we describe how the assessment of need provisions are being implemented. The rules will apply to all assessments although at present they apply only to children under five at the time of application and those who were under 5 on 1st June 2007.
Who is entitled to an assessment
You are entitled to an assessment of need if you consider that you have a disability. You have a disability if there is a substantial restriction in your capacity to carry on a profession, business or occupation or to participate in social or cultural life because of an enduring physical, sensory, mental health or intellectual impairment.
The disability legislation states that a "substantial restriction'' means that you have a restriction which is permanent or likely to be permanent, results in a significant difficulty in communication, learning or mobility or in significantly disordered cognitive processes, and means that you have a need for services to be provided continually or, in the case of a child, you have the need for services to be provided early in life to ameliorate the disability.
However, the HSE is encouraging people to apply if they are of the opinion that they have a disability, rather than than that they can define it under the disability legislation.
Getting an assessment
You must apply to the HSE in writing (through your Local Health Office, using the official application form) and the HSE must acknowledge your application within 14 days. This acknowledgement must tell you the date on which the assessment will start. The Act provides that the assessment must be started within three months of the application and must be completed without undue delay - there is no specific time limit on its completion. The regulations, however, provide that the HSE must complete the assessment within three months unless there are exceptional circumstances. If there is a delay in completing the assessment you must be told the reason and given a timescale for completion.
Reviews
The following applies generally to assessments of need but is not yet immediately relevant. You may be refused a HSE assessment if you have already had such an assessment and the review period has not yet expired or, if you are a child, you had an assessment in the previous 12 months. You may, however, look for a new assessment if there has been a change in circumstances or further information is available or you consider that there was a mistake of fact in the assessment report.
If you are already being or have been assessed under the Education
for People with Special Educational Needs Act 2004 (which is not yet in
effect in relation to assessment of needs) you will not generally be entitled
to a HSE assessment. However, if the educational assessment shows that you need
health services, it must be sent to the HSE for the purposes of drawing up a
service statement.
Carrying out the assessment
The HSE has appointed assessment officers who are independent in carrying
out their functions. They are based in Local Health Offices and they may be
able to help you to fill in the application form and give you whatever
information you need. The assessment officers can carry out the assessment
themselves or authorise other HSE employees or other experienced people to do
so. These people are called assessors. There are provisions for co-operation
and co-ordination between this assessment process and the arrangements for the
assessment of educational need under the Education for Persons with Special
Educational Needs Act 2004.
The assessment must be carried out in accordance with the standards adopted by
the Health Information and Quality Authority (HIQA). These standards deal with
a range of issues, including Garda
clearance for the people carrying out the assessment, the provision of
clear and accessible information to applicants and their representatives and
the handling of confidential information.
The aim of an assessment is to decide what health and education needs arise
from your disability and what services you require to meet those needs. Health
services include personal social services and include services provided
directly by the HSE and services provided on behalf of the HSE (many of the
services for people with intellectual disabilities are provided by voluntary
bodies on behalf of the HSE).
The National Council for Special Education (NCSE) is required to help the HSE in the assessments of need for adults with disabilities and the preparation of service statements. In the case of children, if the assessment identifies the need for education services, the assessment officer must refer the matter to the education service provider (usually a school) or the NCSE.
The assessment identifies your needs. It does not take account of the costs
of providing for those needs or whether the capacity to provide services to
meet the needs is present.
Your role in the assessment
The assessment officer may interview you and your parent, guardian, legal
representative or personal advocate. If an interview takes place, the
assessment officer must tell you or your parent or guardian what its purpose is
unless this would be prejudicial to your mental health, well-being or emotional
condition or would be inappropriate with regard to your age or the nature of
your disability. The assessment officer must try to ensure that you can
understand the process as far as possible.
Assessment report
When the assessment is complete, the assessment officer writes an
assessment report which is given to you, to the HSE and, if appropriate, to the
NCSE (you receive the service statement (see below) at the same time). The
assessment report sets out whether you have a disability and, if you have it
sets out:
Service statements
As already stated, the assessment of need takes account of your needs - it does
not address the question of whether or not those needs can be met. The service
statement does take into account if those needs can be met and how this can be
done. So, the assessment of need does not take available resources into account
but the service statement does.
The HSE has appointed liaison officers to draw up service statements. The
service statement is based on the assessment report and sets out the health and
education services that will be provided to you and the time within which they
will be provided. The liaison officer may ask for help from other bodies
including the NCSE when drawing up this statement. In the case of children
under the age of five, the service statement does not deal with educational
services.
When drawing up the service statement, the liaison officer must take a number
of factors into account. These include:
The liaison officer may amend a service statement if circumstances change.
The liaison officer must complete the service statement within a month of
receiving the assessment report. You are given a copy of the service statement
with your assessment report. The HSE, the NCSE and education service provider
are also given a copy if appropriate.
The regulations specify that the service statement must be written in a clear
and easily understood manner and it must state:
Delivery of services
After the service statement is drawn up, the liaison officer then arranges the
delivery of services with the various service providers. In order to do this,
the liaison officer may send a copy of the service statement to a relevant
public body if you agree to this (or if one of the people who is entitled to
apply for an assessment of needs on your behalf agrees to this). The public
body concerned is then required to communicate with you (or your
representative) or the liaison officer in order to facilitate the provision of
services. In effect, the onus is on public bodies to come to you with services
rather than you having to approach them.
There is an independent complaints and appeals procedure for the assessment of need process. The first is an independent but internal HSE complaints system and the second is an external appeals officer.
You may complain to the HSE about any of the following:
Complaints must be made within three months. The complaints officer may
dismiss the complaint as frivolous or vexatious but must give reasons in
writing for doing this. In many cases, the officer may try to resolve the
complaint informally. If this fails or if the issue is not suitable for
informal resolution, the complaints officer formally investigates the
complaint. You and the other people involved, for example, the assessment
officer or the liaison officer or the various service providers must be heard
and given the opportunity to present evidence. The complaints officer must
issue a report that includes findings and recommendations. When considering the
complaint, the complaints officer must consider the factors the liaison officer
is obliged to take into account when drawing up the service statement; this
means that the financial and other resources involved must be taken into
account. Complaint proceedings must be held in private.
Appeals officer
An independent appeals officer has been appointed. You or your representative
may appeal to the appeals officer against:
You or your representative must lodge an appeal within six weeks. The appeals officer may appoint mediator officers who may try to mediate a settlement. However, this cannot happen if you do not agree to it. If mediation is not being used or is unsuccessful, the appeals officer must hear you and the other parties involved and has the discretion as to whether or not to have an oral hearing. This seems to mean that you and the service providers must be interviewed by the appeals officer but this need not take place in the presence of each other. An oral hearing, if it occurs, must be held in private. The appeals officer may ask the assessment officer or the liaison officer to make further inquiries. The appeals officer will have a range of powers including the power to require the production of documents, to apply to the District Court for a search warrant and to have people appear and give evidence.
The appeals officer's decision will be in writing and will be sent to you and to the service providers involved. You may appeal the decision to the High Court on a point of law.
Implementation of complaints and appeals decisions
If the HSE or the education service provider fails to implement the
appeals officer's decision or the settlement agreed in the appeals mediation
process or the recommendation of a complaints officer (where that has not been
appealed) within three months, you or your representative or the appeals
officer may apply to the Circuit Court for an order directing its
implementation.
The HSE and the education service providers are also entitled to appeal to the appeals officer against a finding or recommendation of a complaints officer.
If you consider that you have a disability you may apply (in writing) to the HSE for an assessment. If you are unable to form that opinion yourself and certain people consider that you have a disability they can apply for an assessment in the same way. Alternatively HSE officials may arrange for such an application or may ask the HSE to carry out an assessment. The people who may apply on your behalf are spouses, parents, relatives, guardians, legal representatives and personal advocates. In the case of children under five, the applicant for the assessment is the parent or guardian (or the HSE if the child is in care).
Application forms are available from GPs, pharmacies, hospitals and Local Health Offices or contact the HSE information line: 1850 24 1850.
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 9pm) or you can visit your local Citizens Information Centre.