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Water charges

Introduction

There is a new system of domestic water charges for homes that are connected to a public water supply or to public wastewater services. Irish Water, the national water utility, administers the water charges.

The Water Services Act 2014 introduced several revisions to the system, including:

  • Caps on annual charges
  • A Water Conservation Grant of €100 per year
  • PPS Numbers no longer required for registration with Irish Water
  • A date of 2 February 2015 for registration to ensure accurate first bills
  • First quarterly bills to issue from April 2015, in respect of January-March 2015 - no bills to issue for water used between 1 October 2014 and 31 December 2014
  • Prohibition on reducing the supply of water to a dwelling
  • A statutory dispute resolution system

The proposed water services allowance of 30,000 litres per year has been abolished. Instead, the charges are being capped and the rate per 1,000 litres of water has been reduced from €4.88 to €3.70.

Any future proposal to change the ownership structure of Irish Water will be subject to a plebiscite of the people. A public water forum will also be established. See ‘Consultation processes’ below.

There is no change at present in the charging system for people on group water schemes or for commercial users. The minimum ‘not permanently occupied’ charge for second homes and vacant properties has not changed.

The Department of the Environment, Community and Local Government has published the key elements of the above revisions (pdf) and a set of detailed FAQs (pdf). Further information is available from Irish Water.

The Commission for Energy Regulation (CER) has published several documents relating to water charges, including the Irish Water Charges Plan (pdf) and a note for customers (pdf).

Proposed legislation

New legislation has been developed to strengthen the regulatory system around the payment of water charges. Amendments to the Environment (Miscellaneous Provisions) Bill 2014 include:

  • Requiring property owners to provide information to Irish Water on the occupiers of the property within 20 days of the start of a tenancy
  • A deemed obligation, in all new tenancy agreements, for the occupier or tenant to pay water charges, except in short-term lets
  • Obliging the owner of a dwelling to pay any water charges owing to Irish Water when the property is being sold
  • Establishing a water services database to facilitate the payment of the Water Conservation Grant from 2016 onwards
  • Providing for housing associations (approved housing bodies) to pay water bills for tenants in supported accommodation and receive the Water Conservation Grant on their behalf

In addition, the Civil Debt (Procedures) Bill 2015 provides for 2 new ways of enforcing civil debt – including unpaid water charges. The new methods are attachment of earnings and deduction from social welfare payments, as appropriate. These provisions will apply to debts of over €500 and under €4,000.

Fixing of leaks

Homeowners are legally responsible for water pipes and systems inside their dwelling and between the dwelling and the property boundary. This means that you would normally need to pay a plumber to fix a leak.

However, a “first fix free” scheme is being planned, whereby Irish Water will deal with the first fix of a leak on the customer side. Generally, this will involve fully replacing the pipe from the meter to a point as close to the dwelling as is feasible. The Commission for Energy Regulation is considering submissions on the design of this scheme.

In the meantime, Irish Water operates an interim First Fix Scheme, which offers customers a free leak investigation on their external supply pipe and the repair of identified leaks. This interim scheme is available to domestic customers who have registered with Irish Water, who have water meters and whose property has a working and accessible inside stop valve.

Read more in Irish Water’s information on leak detection and in its FAQs on the interim scheme.

Who is liable to pay?

The occupier of the property that gets water and/or wastewater services from Irish Water is liable to pay domestic water charges under the new system. If you own a property, you are presumed to be the occupier, unless it is proven otherwise.

Rental properties

The tenant of a property is the occupier and is responsible for paying the water charges. Landlords can provide the names of their tenants in order to prove that they are not the occupier, and Irish Water will then contact the tenants. Read more on water.ie.

As noted above, proposed legislation provides that:

  • Property owners will have to provide information to Irish Water on the occupiers of the property within 20 days of the start of a tenancy
  • There will be a deemed obligation, in all new tenancy agreements, for the occupier or tenant to pay water charges, except in short-term lets
  • The owner of a dwelling will have to pay any water charges owing to Irish Water when the property is being sold

If there are no tenants in the property, the minimum 'not permanently occupied' charge applies – see ‘Rates’ below.

Types of water/wastewater system

If your water comes from a private well or a group water scheme and you have a private wastewater treatment system (such as a septic tank) you are not regarded as a customer of Irish Water and do not have to pay the new domestic water charges. (However, if you registered with Irish Water by 30 June 2015, you will still be eligible for a Water Conservation Grant – see below.)

The following table shows which types of system are and are not subject to the new domestic water charges:

Water supplier Wastewater Customer of Irish Water?
Public mains Public sewer Yes
Public mains Own treatment (septic tank or wastewater treatment system) Yes (for a single service)
Group water scheme Public sewer Yes (for a single service)
Group water scheme Own treatment No
Private well Public sewer Yes (for a single service)
Private well Own treatment No

New charging system

Irish Water is installing water meters at present. Your meter measures the amount of water supplied to your home. The amount of wastewater discharged is assumed to be the same as the amount of water drawn from the supply.

Capped charges

While the meter measures your water usage, your quarterly bill is capped at a maximum rate for your household type, so you do not have to pay any more than this maximum capped rate – see ‘Rates’ below. The capped charges will apply until 31 December 2018. The Water Services Act 2014 provides for the capping of charges beyond 2018, subject to a Ministerial Order being approved by both Houses of the Oireachtas.

If you need to use extra water because of a medical condition, you do not have to provide any extra information, as your bills are capped in the same way as for everyone else. (However, you can apply to be registered for priority services if you are critically dependent on water.)

Rebates

If your metered usage is lower than the capped charge level, your bill will be less than the capped rate. If you do not yet have a water meter, your bill will be fixed at the relevant capped rate, but after your meter has been installed, you will get a rebate if your metered usage over a 1-year period turns out to be lower than the capped level.

Allowances, grants and discounts

Metered bills provide for a free allowance to cover each child’s normal water/wastewater needs (21,000 litres per child), regardless of entitlement to Child Benefit.

An annual water conservation grant is being provided for every household that registers with Irish Water –see ‘Water Conservation Grant’ below.

If your water quality is not what it should be and there is a Boil Notice or Drinking Water Restriction Notice in effect, you will get a 100% discount on the water supply element of your charge until the notice is lifted.

Water Conservation Grant

Every household that was registered with Irish Water by 30 June 2015 will be eligible for an annual Water Conservation Grant, even if the household has its own private water supply and wastewater services. This grant will be paid by the Department of Social Protection (DSP) from September 2015.

Read more in our document and on watergrant.ie.

Registering with Irish Water

Irish Water has sent application packs to every house in the State, asking people to indicate which (if any) public water services they have, and to confirm their household details – see ‘How to apply’ below. All households are being asked to register. Even if you don’t use any public water services, you will need to have registered with Irish Water by 30 June 2015 in order to be eligible for the Water Conservation Grant.

The requirement to provide Personal Public Service Numbers (PPSNs) when registering with Irish Water is no longer in effect. Irish Water has developed a protocol, in consultation with the Data Protection Commissioner, under which it will delete all PPSNs that it has collected.

If you haven’t registered

If you do not register with Irish Water, you will be charged a default rate of €260 a year up to 31 December 2018.

  • If you register during 2015, your occupancy details and any allowances will be backdated to 1 January 2015
  • If you register during 2016, your occupancy details and any allowances will be backdated for the billing period in which you register, and the billing period before it

Eligibility for the 2015 Water Conservation Grant depends on having registered by 30 June 2015.

Irish Water’s interim First Fix scheme (described above) is only available to customers who have registered.

Billing and payment

Domestic water bills are issued 4 times a year. The first bills issued from April 2015, in respect of the quarter January-March 2015. The second bills began issuing in early July. No bills were issued for water used between 1 October 2014 and 31 December 2014.

You can opt for paper or paperless billing. Irish Water has developed a confidential special services register for customers who need billing or other customer services adapted to suit their needs and you can choose to get your bill in a range of accessible formats.

There are several payment options for water bills, including direct debit; electronic funds transfer; full or partial payment (of at least €5) at post offices and retail outlets.

If you are in financial difficulty, the Money Advice and Budgeting Service (MABS) can help with budgeting in general. The Exceptional Needs Payment is available to people who have severe financial difficulties.

Irish Water has outlined its approach to customers who have payment difficulties. This includes developing payment plans and engaging with relevant agencies, such as MABS, with the customer’s permission.

Read more in Irish Water’s Domestic Billing Code of Practice (pdf) and in the Billing explained section of its website.

If you don’t pay your bills

Irish Water will not cut you off or reduce your water supply, but late payment charges will accrue on your account – see ‘Rates’ below. Irish Water can also take people to court if they don’t pay their bills.

As noted above, the Civil Debt (Procedures) Bill 2015 provides for 2 new ways of enforcing civil debt (including unpaid water charges) – attachment of earnings and deduction from social welfare payments, as appropriate. These provisions will apply to debts of over €500 and under €4,000.

Other planned legislation will oblige the owner of a dwelling to pay any unpaid water charges owing to Irish Water when the property is being sold.

Complaints and disputes

Irish Water’s Domestic Complaint Handling Code of Practice (pdf) outlines how you can make a complaint if you are not satisfied with any of its services or any contacts you have had with it. Its Customer Charter (pdf) provides a series of guarantees on how it will deal with customer issues.

These and related documents are published on the Customer Commitment section of water.ie. They are subject to review and revision in light of the Water Services Act 2014 and approval by the Commission for Energy Regulation.

Section 8 of the Water Services Act 2014 provides for the Commission for Energy Regulation (CER) to operate a statutory dispute resolution service to handle unresolved complaints from customers of Irish Water. If you wish to use this service, you must:

  • Have been a registered Irish Water customer at the time to which the complaint relates
  • Have already made your complaint to Irish Water in writing
  • Have completed Irish Water's complaints process and received a final decision in writing

The CER will issue its decision on the complaint to Irish Water. It can require Irish Water to pay a refund or compensation. It may also require Irish Water to comply with its decision in respect of other customers affected by the same issue.

The CER does not handle complaints about water quality. If you have a complaint about water quality that has not been resolved by Irish Water, you should refer it to the Environmental Protection Agency, which is the environmental regulator of Irish Water.

Rates

If you have a meter, your bill is either based on your metered usage or fixed at a capped level, whichever is lower. See below for details of metered and capped rates.

There is no charge for children aged under 18 – their usage is covered by a free allowance.

The Water Conservation Grant is €100 per year.

The minimum charge for unoccupied dwellings is €62.50 per service per year – a total of €125 for a house using both public water supply and public wastewater services. This charge is capped at €260 per year for a house using both services, and €130 for houses using a single service.

The default rate for people who do not register is €260 per year – see ‘If you haven’t registered’ above for details.

If you do not pay within 12 months of the demand for payment or have not entered into a payment plan with Irish Water, or have not complied with a payment plan, there will be a late payment fee of €30 a year for a single-adult household and €60 a year for a household with two or more adults. If you only have one water service, the late payment fee is halved.

An additional €30 or €60 will be added on every anniversary of the original add-on date while the bill remains unpaid or a payment plan has not been entered into with Irish Water. This provision applies to all annual amounts that remain unpaid or where a payment plan has not been entered into.

Any customers who have unpaid water charges can be pursued through the Courts by Irish Water for the sums due and a judgment may be obtained against the customer for the amount due.

Metered rates

If your household uses the public water supply and the public wastewater service, the metered rate is €3.70 per 1,000 litres – 1 cubic metre. If your household only uses 1 public water service - supply or wastewater services, the rate is €1.85 per 1,000 litres.

If you use less water than the capped levels below, you will be billed for the lower metered usage. If your meter is installed after 1 January 2015, and your usage during your first full year with a meter is lower than the relevant capped rate, Irish Water will provide a rebate of the difference between the charges paid during the unmetered period and the charges that would have been paid under metered usage.

Capped rates

The capped rates are based on usage of just over 43,000 litres per year for a single-adult household and just over 70,000 litres per year for a multi-adult household.

For both services: The maximum rate of domestic water charges for a single-adult household is €160 per year or €40 per quarter for a household that uses both water supply and wastewater services. The maximum rate for a multi-adult household is €260 per year or €65 per quarter.

The table below shows the capped charges for a sample of household types using both water services, including the maximum amount of the quarterly bills that these sample households will receive, starting from April 2015.

Sample capped charges for households using both water services

People in household Maximum annual charge Maximum quarterly bill Annual Water Conservation Grant
1 adult, with or without children €160 €40 €100
2 adults, with or without children €260 €65 €100
More than 2 adults, with or without children €260 €65 €100

For a single service: The maximum rate for a single-adult household is €80 per year or €20 per quarter for a household that uses only 1 water service. The maximum rate for a multi-adult household is €130 per year or €32.50 per quarter.

The table below shows the capped charges for a sample of household types using 1 water service, including the maximum amount of the quarterly bills that these sample households will receive, starting from April 2015.

Sample capped charges for households using a single water service

People in household Maximum annual charge Maximum quarterly bill Annual Water Conservation Grant
1 adult, with or without children €80 €20 €100
2 adults, with or without children €130 €32.50 €100
More than 2 adults, with or without children €130 €32.50 €100

Late payment charges

The following table shows the late payment charges that apply after 12 months of non-payment, if you don’t enter a payment plan or don’t comply with an agreed plan. An additional penalty of the same amount will be added on the anniversary of the first penalty while the bill remains unpaid or for as long as a customer has not entered into a payment plan.

Occupancy Late payment charge – single service Late payment charge – 2 services
1 adult, with or without children €15 €30
2 or more adults, with or without children €30 €60
Second or unoccupied dwelling €30 €60

How to apply

New registrations

You can apply in one of 3 ways:

  • Online: www.water.ie/apply
  • By phone: LoCall 1890 448 448 or +353 1 707 2824, 8am-8pm, 7 days a week
  • Complete the application form you received in the post and return it in the prepaid envelope provided (note that you no longer need to give PPS Numbers) or
  • Download the new application form (pdf) and send it to the address on the form

Existing registrations

If you have already registered with Irish Water, you do not need to do anything for now. You may wish to amend your details to take account of the fact that all children under the age of 18 will now qualify for the children’s water allowance, regardless of entitlement to Child Benefit.

If you wish to amend your details, or if you have any questions about your registration, you can contact Irish Water on +353-1-707 2824 or Lo Call 1890 448 448, 8am-8pm, 7 days a week.

For queries to Irish Water about water supply, metering or leaks

  • Website: www.water.ie
  • Phone: LoCall 1890 278 278 or +353 1 707 2828, 24 hours a day, 7 days a week
  • Minicom: 1890 378 378 (for hearing-impaired customers with their own minicom equipment)

Consultation processes

Public Water Forum

Section 7 of the Water Services Act 2014 provides for the setting up by the CER of a customer consultative forum, to be called the Public Water Forum. Its chair will be appointed by the Minister for the Environment, Community and Local Government and it will have between 12 and 60 members.

Its main functions will be to:

  • Represent the interests of customers of Irish Water
  • Provide Irish Water with comments and suggestions about how it performs its functions
  • Provide the CER with comments and suggestions about Irish Water’s performance of its functions
  • Comment on any policy document produced by Irish Water, when asked by Irish Water to do so
  • Comment on any consultation document produced by the CER about public water and waste water services, when asked by the CER to do so

Plebiscite on ownership

Section 2 of the Water Services Act 2014 provides that, before a Bill can be proposed for the sale of any share in Irish Water to anyone other than a Government Minister, a number of steps must be taken:

  • A resolution must be passed by each House of the Oireachtas (the Dáil and the Seanad) approving such a proposal
  • A proposal to allow for such a sale must be submitted to a plebiscite and
  • The proposal must be approved in the plebiscite

Anyone who has a right to vote in a referendum would have the right to vote in this plebiscite.

Page edited: 23 July 2015

Language

Gaeilge

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