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Telecommunications and postal services

Postal Services in Ireland
Postal services in Ireland are regulated by ComReg and provided by a number of operators including An Post which is the designated universal service provider.

Fixed line telephone services in Ireland
Telecommunication services in Ireland are regulated by ComReg. Find out here how to choose your fixed line telephone service provider.

Mobile Telephone Networks in Ireland
The choice for consumers of mobile phone and other mobile services in Ireland has never been so great. This document explains some of the services provided by telephone service providers and your rights when accessing these services.

Connecting to the Internet from your home
More and more Irish homes now access the internet. This document gives advice on choosing your internet service provider.

Regulation of premium rate telephone services
Premium rate telephone services in Ireland are regulated. Find out how the rights of citizens are protected, regardless of whether these services originate in or are provided in Ireland or abroad.

Dealing with unsolicited direct marketing
The law in Ireland sets down rights for individuals who would prefer not to receive junk mail. Find out about the Mailing Preference Service, and your rights.

Dealing with unwanted telephone sales calls
‘Cold calling’ means that you receive unwanted sales calls in your home from companies that you have not had any dealings with until that time. FInd out how to register your preference not to receive ‘cold calls’ using the National Directory Database.

Dealing with unsolicited or offensive e-mail
One of the most common problems affecting people with e-mail accounts is unsolicited commercial e-mail, also known as SPAM. This document explains the law in Ireland and the EU regarding your rights when dealing with unsolicited or offensive e-mails.

Making a complaint about telecommunications or postal services
ComReg deals with unresolved complaints about telecommunications or postal services. Find out how and when to make a complaint.
This document is in: Consumer Affairs > Consumer protection > Consumer Complaints

Language

Gaeilge

Contact Us

If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.