Commission for Energy Regulation
Introduction
The regulator for the electricity and natural gas markets in Ireland is the Commission for Energy Regulation (CER). It was initially established in 1999 under the Electricity Regulation Act 1999. Since then it has had additional functions added to it under other legislation, such as under the Gas (Interim) (Regulation) Act 2002.
Role of CER
CER promotes competition in the electricity and natural gas sectors. It also protects the interests of customers, especially the disadvantaged and the elderly, by ensuring that standards of services are set and codes of practices are in place.
CER licences electricity and natural gas companies and sets performance standards which it enforces. It tries to ensure that the supply of natural gas and electricity to customers is safe, secure and reliable.
Along with the Northern Ireland Authority for Utility Regulation (NIAUR) CER runs the All-Island Project, the aim of which is to create a single market for natural gas and electricity on the island of Ireland.
Consumer complaints
The CER has established an Energy Customers Team to assist customers who are having issues with their supplier or network operator. The Energy Customers Team provides an independent complaints resolution service for customers who have used their supplier or network operator’s complaints handling process and are not satisfied with the outcome.
More information can be found on the Commission’s consumer website www.energycustomers.ie.
Contact
Commission for Energy Regulation
Energy Customers Team
The Exchange
Belgard Square North
Tallaght
Dublin 24
Ireland
Locall:1890 404 404
Fax:(01) 400 0850
Homepage: http://www.energycustomers.ie
Email: energycustomers@cer.ie
Language
Related Documents
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You may be able to resolve a dispute that you have with a company in Ireland using alternative dispute resolution. This document describes what alternative dispute resolution is and how it might be useful to Irish consumers.
Contact Us
If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 9pm) or you can visit your local Citizens Information Centre.