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Consumer Protection Organisations

Information

There are a number of statutory and voluntary consumer bodies. These bodies are there to inform you of your rights as a consumer and to help you enforce these rights. The following information describes the main organisations that can advise you of your rights as a consumer. Information is included on bodies that provide consumer services to purchasers of goods and services in Ireland and in other EU Member States. There are also a number of other regulatory and representative bodies for specific businesses that have a role in protecting the consumer. These are described in the relevant areas throughout the consumer portal.

As every consumer case is different, it is useful to consult the appropriate organisation that may advise you on your rights and entitlements.

Rules

If you have a consumer complaint you should always begin by contacting the supplier of the goods or the provider of the service first. Often, issues can be easily remedied by speaking to the retailer or the proprietor. If they cannot or will not help even after you have put your complaint in writing, you can contact the relevant body for information. Depending on the value of the goods or service, you may eventually need to consider going to Courts (i.e., Small Claims Court) or to arbitration or mediation to seek a remedy.

In advance of taking any action you should ensure that you have the correct information. Any of the bodies listed in this section will advise you on your rights and what steps to take to claim redress.

Different consumer bodies have different responsibilities when it comes to consumer rights. The Competition and Consumer Protection Commission which replaced the National Consumer Agency, for example, deals with consumer complaints and policy at a national level. The European Consumer Centre (ECC) Ireland deals with consumer complaints in a cross border context. The Competition and Consumer Protection Commission has responsibility to provide consumer information on financial services.The Central Bank of Ireland is responsible for the regulation of all financial services firms. You can find out more about the Financial Regulator here.

Competition and Consumer Protection Commission

Under the Competition and Consumer Protection Act 2014, on 31 October the National Consumer Agency and the Competition Authority were replaced by the Competition and Consumer Protection Commission (CCPC). The Commission took over the functions of the two agencies and is responsible for delivering an integrated set of services to the consumer including:

  • Advocacy
  • Information
  • Enforcement
  • Education and Awareness
  • Research

Rates

Consumer organisations do not charge for providing advice.

How to apply

You can contact any of the organisations listed below by telephone, e-mail, or by letter. You should check whether you could visit them at their offices before you make the trip to see them. You can also check information on their website before contacting them.

Where to apply

Competition and Consumer Protection Commission

The Competition and Consumer Protection Commission is a statutory body, set up to be a advocate on behalf of consumers. It also has a leading role in consumer information, research, education and awareness.

Competition and Consumer Protection Commission

PO Box 12585
Dublin 1
Ireland

Opening Hours:- Lines open Monday - Friday 9am - 6pm
Tel:(01) 402 5500
Locall:1890 432 432
Fax:(01) 402 5501
Homepage: http://www.consumerhelp.ie/

Consumers Association of Ireland

The Consumers’ Association of Ireland is a voluntary body which aims to inform, represent and protect Irish consumers. It provides an advice and information service for consumers. The Consumers' Association also campaigns for improved consumer legislation.

Consumers' Association of Ireland

43-44 Chelmsford Road
Ranelagh
Dublin 6
Ireland

Tel:+353 (0)1 4978600
Fax:+353 (0)1 4978601
Homepage: http://www.consumerassociation.ie/
Email: cai@consumerassociation.ie

The Advertising Standards Authority for Ireland

The Advertising Standards Authority This is a voluntary self-regulatory body of advertising practitioners, which deals with complaints about standards of advertising. There are voluntary codes of standards and you may complain about breaches of those standards. These codes are on Advertising Standards and on Sales Promotion Practice.

Advertising Standards Authority for Ireland

Ferry House
48 Lower Mount Street
Dublin 2
Ireland

Tel:+353 (0)1 613 7040
Fax:+353 (0)1 613 7043
Homepage: http://www.asai.ie
Email: standards@asai.ie

The Central Bank of Ireland

The Central Bank of Ireland is responsible for the regulation of all financial services firms in Ireland since October 2010. The Central Bank has specific functions in relation to consumer protection and consumer rights. It supervises financial firms to make sure that they comply with legislation and codes of conduct. The authority ensures financial institutions are solvent which gives consumers confidence that their deposits and investments are secure.

Central Bank of Ireland

Financial Regulation
PO Box 559
Dame Street
Dublin 2
Ireland

Tel:(01) 224 6000
Locall:1890 777 777
Fax:(01) 671 6561
Homepage: http://www.centralbank.ie/regulation/Pages/home.aspx
Email: enquiries@centralbank.ie

European Consumer Organisations

European Consumer Centre (ECC)

ECC Ireland provides a free information and advice service on consumer rights in the EU. It is part of an EU wide network of consumer centres and it can help you to solve consumer disputes arising in other Member States of the EU. It does this by trying to solve the dispute directly and, if this fails, by referring your case to an Alternative Dispute Resolution organisation in the other Member State. The Competition and Consumer Protection Commission and the European Commission jointly finances the Centre.

ECC Ireland

Macro Centre
1 Green Street
Dublin 7
Ireland

Tel:+353 (0)1 879 7620
Fax:+353 (0)1 873 4328
Homepage: http://www.eccireland.ie/
Email: info@eccireland.ie

Page updated: 3 November 2014

Language

Gaeilge

Related Documents

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  • How to make a consumer complaint
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Contact Us

If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.