If you buy unfit or faulty goods and you complain successfully to the retailer you are entitled to a replacement, a repair or a refund. If you take a refund it is worthwhile noting that The Sale of Goods and Supply of Services Act, 1980 does not state how a refund should be made. The retailer or supplier of services can give a refund in cash, cheque or a refund to a credit card account. The retailer could also issue a credit note. The differences between refunds and credit notes are explained below.
Remember, if you change your mind about a product you are not entitled to either return the goods or to a refund. A retailer may give you a credit note to the value of the goods but they are not obliged to do so.
Each consumer case is different and there are few hard and fast rules so contact the National Consumer Agency or other Consumer Protection Organisation to find out exactly what your rights are.
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If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 8pm) or you can visit your local Citizens Information Centre.