You are here: Home > Family and Relationships > Children's rights and policy > The Ombudsman for Children

Print Page Send to a Friend

The Ombudsman for Children

Intoduction

The Ombudsman for Children in Ireland is a statutory office established under the Ombudsman for Children Act 2002. The main functions of the Office are:

  • To promote the rights and welfare of children and
  • To investigate complaints made by children or on behalf of children against public bodies, schools and hospitals.

Many countries have an Ombudsman for Children. A number of these independent offices for children have been established since the adoption of the Convention on the Rights of the Child (pdf).

In 2010, the Office of the Ombudsman handled 1,223 complaints over the course of the year.

Who does the Ombudsman for Children represent?

Under the Act, a child is someone under the age of 18 (however young people under 18 who are members of the Defence Forces are not represented by the Ombudsman).

Which bodies can the Ombudsman for Children investigate?

The bodies which may be investigated are as follows:

  • Primary and post-primary schools (including Gaelscoileanna) and the five children’s detention schools registered with the Department of Education and Skills
  • Public and voluntary hospitals
  • Local authorities
  • Health Service Executive (HSE)
  • Government Departments
  • Public organisations involved in the delivery of services to children and young people.

Which bodies cannot be investigated?

Under the Ombudsman for Children Act areas such as the courts, the Gardaí, the asylum process, the Adoption Authority and labour relations agencies are not subject to the Ombudsman's investigation.

How can the Ombudsman for Children promote the rights and welfare of children?

The Ombudsman for Children can, in promoting the rights and welfare of children, provide advice to the Government, encourage the development of policies, practices and procedures to promote children's rights and welfare, highlight issues that are of concern to children and monitor and review the operation of legislation insofar as it refers to children.

Rules

The Ombudsman for Children may investigate on her own initiative or as a result of a complaint by a child, a family member or a professional who has dealings with the child. If a parent is not making the complaint, one parent must be told that a complaint is being made.

Before making a complaint to the Ombudsman you must first use the complaints and appeals machinery of the body against whom you have a complaint. If you are not satisfied with the outcome you can then contact the Ombudsman to make your complaint. The Ombudsman may not investigate complaints where legal proceedings have already commenced.

How to apply

To make a complaint you should write to the Ombudsman for Children. You should enclose a copy of the letter(s) you sent to the body and give the reasons why you are not satisfied with the outcome of your complaint. You will be contacted by the office of the Ombudsman who will discuss your complaint with you.

You can also make a complaint online or download a complaint form.

Where to apply

Ombudsman for Children

Millennium House
52-56 Great Strand Street
Dublin 1
Ireland

Tel:+353 1 865 6800
Locall:Freefone 1800 20 20 40
Homepage: http://www.oco.ie/
Email: oco@oco.ie


Page updated: 27 September 2011

Language

Gaeilge

Related Documents

  • European Ombudsman
    The European Ombudsman safeguards the fundamental rights of citizens living in Europe by ensuring open and accountable administrations within the European Union.
  • Garda Síochána Ombudsman Commission
    The Garda Síochána Ombudsman Commission or Garda Ombudsman is an independent agency that deals with complaints from the Irish public about members of the Gardaí.
  • Reporting child abuse at primary and post primary level
    Here, we outline the responsibilities and duties of school management and staff in Ireland in reporting child abuse. Information on the legal protection available and your rights.

Contact Us

If you have a question relating to this topic you can contact the Citizens Information Phone Service on 0761 07 4000 (Monday to Friday, 9am to 9pm) or you can visit your local Citizens Information Centre.